Lincare

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Address: 6156 Olson Memorial Hwy, Golden Valley, MN 55422, USA

Phone: (763) 545-1590

Website

State: Minnesota

Zip Code: 55422

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Reviews

No stars at all actually. They couldn't care less about the most vulnerable of their customers, the elderly. I'm eager to find a new source for my mother's O2 needs and supplies.

 9 years ago (09-10-2017)

Great initial service, difficult to get them to pickup the equipment when we finished with it. Now we get a bill from 2 years ago, thankfully/hopefully resolved in our favor with the help of Kerry in billing and Melina CSR in Golden Valley.

 9 years ago (05-10-2017)

Have you ever heard of an oxygen supply company out of oxygen for the customers I have this branch location. Also schedule drop off and pick up for a particular day be ready they will keep you waiting all day with no update only to find d out they aren't coming until the following day

 9 years ago (10-08-2017)

To be fair, Lincare waited for me two or three times when I was stuck in traffic. I appreciated it, but aside from that, I don't have anything positive to say. 

The best way I can describe the care there is as a "cattle call." They have very limited hours to see the "nurses," (if that's what they really are), and patients are seen on a first come first serve basis. They do not offer appointments. There were times when the waiting room was completely filled with patients, just waiting to be seen. My first CPAP mask, although marked as the proper size, didn't fit properly. I had to go round and round with them to have it replaced. Later, when I found it wasn't working out at all, I would go in and they would "throw" (said tongue in cheek) a mask at me, telling me I'd like it and it would be a good mask for me. Being new to the CPAP world, I thought this was the normal way equipment purchases at a DME were handled. It was several weeks later when, still unhappy with the fit of the masks I was "given," a  friend of mine told me about his experience in getting his CPAP equipment. He was in another state and I don't know what company he was going to, but they made an appointment with him and he was there for about two hours. They explained all the different masks and types and let him try them on to find the best style and fit for him. I NEVER had an experience like that with Lincare and didn't know most DMEs sat with you, explained the pros and cons of the masks and led you to a decision you, the patient made. This is one of the most serious situations a CPAP user will ever deal with, and being treated properly, finding a proper and comfortable fit that will not leak and will suite the person's sleep habits, shouldn't be taken lightly or insincerely, as I felt Lincare did. Fit, type of mask and pillow, and headgear ALL play an important part in your decision. They offered nothing like that. In addition, I was lied to by one of the "nurses" who gave me one mask and mentioned that was the one she used. On an subsequent visit, I mentioned that and she acted offended and said, "I (with an emphasis on  the word, I) don't use  a mask." There was a visit when this same nurse told me there was nothing else I could try. After she thought for a second, she said they had one in back I would like. She retrieved it, and although it was a size too big, she told me it would be fine. It wasn't and cost me another trip back there.

With all this in mind, I discussed going to another DME with her and she told me I couldn't go anywhere else for a year, contrary to what both Medicare and Blue Cross said. She told me that anything I bought out of pocket, would not be eligible for insurance coverage on regular parts replacements, ie, regular mask, cushion, headgear, etc.replacements, and she laid out the cost of out of pocket purchases for each for the year. None of this was true. 

Last, contacting Lincare's corporate offices directly with a complaint is next to impossible and I have never been successful at it.This is not proper or respectful medical care, if it truly is even medical care, and they are not fulfilling their role and obligation to the patient.

It might behoove Lincare to treat and service their customers as medical patients, not just customers, and educating the patient on what will work best for them, leaving leeway whenever possible to let the patient decide what suites his/her sleeping habits, integrated with what they NEED in a mask or other equipment.  Although they would probably complain about my repeated visits and mask changes, they have only themselves to blame. They never discussed much, if anything with me, gave me a true fitting, or let me have much of a say in what I was getting. But that's not the way it works there.

I hope this complaint does not fall on deaf ears, and I truly hope someone at their corporate level reads this.

 9 years ago (25-07-2017)

One star will be too much for this company. Google wouldn't let me post until I give them one star. For a medical supply company supplying oxygen it is so irresponsible to skip delivery on Friday when Friday is the only day they deliver in my neighborhood. This is despite of my reminder on Friday late afternoon. Weekends they are closed. This has happened multiple times. With this kind of attitude and work ethic they are in wrong business.

 9 years ago (07-05-2017)

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