Long Branch Cleaners

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Address: 3454 Lake Shore Blvd W, Etobicoke, ON M8W 1N3, Canada

Phone: (416) 252-3482

State: Ontario

Zip Code: M8W 1N3

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Reviews

I have tried to make this my go to cleaner and have found dealings with Sunny to be clear and positive.  But today I went in to try to get resolution because my pants were missing and not on the ticket even though I know I brought them in.  When I brought them in the lady was on the phone and half paying attention to me.  Instead of trying to help me she sent me away to try to look for them “properly”.  I explained that I am getting on a plane for a business trip and brought them in so they would be ready and she wouldn’t help.  I’ll be looking for a new cleaner even though this one is just around the corner.

 9 years ago (27-10-2017)

We had a great start using this dry cleaner when we moved in the area. However, when dealing with the other person there - there is no realm of customer service. 

A pair of jeans got lost approx value 120$. The lady at the cleaners made us feel like criminals as we are trying to cheat the system. However so, a better customer experience would’ve resulted us in still using this cleaner. 

We now drive back 10 mins to use our old cleaners to avoid a 30 second trek to this place.

There should be no way where a customer is felt like they’re stealing from someone and also be told “why do you come here then?” When an issue is pointed out. 

A little kindness, understanding and trust will win You champions. I’m sorry to say this cleaners is a waste of human kindness. 

Just to be clear - the man at the cleaners is amazing - his service is awesome and will go the extra mile. The woman there is the reason why we have moved back to our original cleaner.

Find another cleaner.

 9 years ago (14-10-2017)

Wonderful local business. Accommodating on short turnarounds when needed and always friendly. I won't go anywhere else.

 9 years ago (19-09-2017)

Here's hoping I don't get reamed out by the owners like others have....  But I brought a few expensive items here that said 'professional dry clean only'.  I'm not sure if this was ignored and a 'wet' process was used, but when I got my items back it was clear that shrinkage had occurred.  The outside fabric of the items were extremely shrunken, and the linings were not...  
I did not make the business aware of my dissatisfaction, as my clothing was already ruined at this point, and complaining would not change this fact.

 9 years ago (08-08-2017)

Garbage place. Haha funny all the fake reviews that they take the initiative to make. Trust me people this place is garbage and no respect

 9 years ago (06-10-2017)

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