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Lord & Taylor

  1. New York
  2. Hastings-On-Hudson Shoe Store
  3. Scarsdale Store
  4. Scarsdale Department Store

Reviews, get directions and contact details for Lord & Taylor

Story

Discover the latest trends, exclusive previews and can’t-miss sales at Lord & Taylor and Lordandtaylor.com. Since 1826, Lord & Taylor has built a reputation for service, quality and most of all, style. Their mix of on-trend brands and timeless designers, combined with amazing weekly deals and seasonal sales, create a superior shopping experience.

Address: 750 White Plains Rd, Scarsdale, NY 10583, USA
Phone: (914) 723-7700
State: New York
Zip Code: 10583


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Reviews
I visited this salon for a facial during spa week 2017. In short I probably would never return. To begin I made an appointment for a Friday and was given the first time slot. But when I arrived for my appointment I found the store itself was closed and no one was answering the salon phone number. I had to call the salon several times before someone answered the phone and attempted to tell me how I could actually enter. The receptionist tells me that I should use the employee entrance as if I was an employee who would know where that entrance was. To make things worse it began to rain during my search for this entrance. Eventually the actual facial technician met me and showed me the way in. To make things worse I was not even given the full time for my facial. My technician was great but she was rushed to finish my facial in the time that was left. I insisted on speaking with the manager onsite but she wasn't much help and only told me what I already knew. She explained that the person who initially made my appointment should have instructed me on how to access their salon while the store was closed. This explanation was too little to late and really wasn't helpful. I was inconvenienced in everyway and was not even allowed my full time for my facial as if it was my fault their staff neglected to instruct me correctly. This salon experience was everything but relaxing or convenient.
8 years ago (11-06-2017)
A good store. Values reasonable. Staff helpful and courteous.
8 years ago (09-06-2017)
Drove all the way to this store since I remember they had a wide variety of handbags which I was trying to purchase for my mom for Mother's Day. This store has changed in so many ways. Not a wide selection of handbags. They no longer sell Dooney and Bourke which is my favorite. The staff was very unfriendly and did not want to be there. One associate was standing by the register talking on her cell phone. No one offered to help me and when I did ask for help, they couldn't. Waste of time and gas.
8 years ago (12-05-2017)
It is a very pleasant place to shop and Omar in the shoe department is very patient and polite. He is excellent in giving you the right advice. I ended up buying 2 pairs of boots instead of 1pair I had originally planned on getting. The service is very important in that kind of business and how one handles him or herself when dealing with all kinds of people. Very much appreciated.
9 years ago (15-12-2016)
The mens shoe section register has the unfriendliest employees who do not know the meaning of customer service. They told me to go to a different register when I wanted to purchase my husband sweatpants and would not ring me up after I waited patiently in line. So they basically did not want to take my money. I had (right before that) a very nice experience in the Make up section and made a great purchase right before with a nice woman. But because of these 2 individuals at the mens "shoe" section, whose register was right near the pants I grabbed by the way, that did not want to help me on Sunday April 30th around 2:15 pm, I will NEVER go back to this store again. And I have shopped there for 15 years - but things change and as consumers we have so many choices so my choice after this experience, is to never shop there again. I recommend you choose a different store as well as this one clearly has management and training issues. For all of the hard working employees that do still work there, your store manager needs to help you because all of the unfriendly ones are ruining it for you. I unfortunately did not have a chance to speak to a manager that day because I had obligations at a certain time and had to leave and did not want to add any more frustration and stress to the day. Something that was supposed to be a nice experience - a simple gift for my husband of something I know he needed, turned into an extremely frustrating unpleasant experience that I will never forget.
8 years ago (04-05-2017)
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