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lululemon

  1. East
  2. Fillmore Shopping Mall

Reviews, get directions and contact details for lululemon

Story

Creating components for people to live long, healthy and fun lives. Our online community board for Denver, Colorado.

Address: 3-158 North Fillmore St, Denver, CO 80206, USA
Phone: (720) 941-6470
moc.nomelulul@erots-keercyrrehc
State: Colorado
Zip Code: 80206


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Reviews
I was blown away by the customer service in this store. I'm not their typical customer--being a Baby Boomer that basically just buys these pants because I work from home all day and they are comfortable, look great and last forever. Recently shopped there on a busy Sunday afternoon and all of these young folks were super pleasant and helpful--even showing up with a cup of water in hand when I got a tickle in my throat. Whoever trains the staff should be proud!! They didn't have enough of the pants that I wanted in stock, so I zipped over the Park Meadows store and was treated just as warmly there. I'll be back!
8 years ago (09-10-2017)
Unsatisfied customer. I bought a pair of pants that needed to be hemmed. They were not ready on Wednesday, as the clerk promised, so I wasted a trip across town. I was then asked if I was in later in the day when I originally bought the pants. I guess the clerk was trying to say it was my fault. I was told the pants would probably be in on Thursday or someone would call me. No one ever called, so I called the store. I was then told that the person who told me that they might be in Thursday was mistaken because the seamstress doesn't deliver on that day. Why didn't that clerk just call the seamstress to check on the pants when there had already been a problem? No idea. Finally, a clerk decided to call the seamstress and told me she would call me with a solution. Still waiting for a call back. Why not just pick up the phone instead of keeping your customers wondering what is happening and without the products they've purchased? Twice this store did not deliver and still hasn't, even though I've already paid for the pants. It seems like this store lacks basic customer service skills and protocols. UPDATE: No one from the store ever called me back, so I decided to call back a 3rd time. This time I talked to the manager who was very nice and listened to all my concerns. She put me on hold and was able to find the pants. I told her that I would pick them up, so I could make sure they were hemmed properly. I arrived and she immediately apologized and offered me a shirt or something else on the house, and she assured me she would be meeting with each and every employee so that this would never happen again. I got a great new pair of shorts for the summer and will definitely return to this store, especially if the new clothes work out well. Both the ABC shorts and pants are very comfortable.
8 years ago (03-04-2017)
Love the customer service. Very out going staff.
8 years ago (24-09-2017)
Disappointed in customer service. This was my 1st shopping experience in Lululemon. I was told one thing in one store which was not supported in this store. Making a long distance return was very difficult. I had difficulty reaching them by phone and got the answering machine without a return call. When I did get ahold of someone I was again told incorrect information. Overall very frustrating. I will probably not return to shopping with this company.
8 years ago (25-05-2017)
The staff here is awesome! So helpful and friendly. :)
8 years ago (08-05-2017)
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