M&T Bank

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Address: 3470 Annapolis Rd, Halethorpe, MD 21227, USA

Phone: (410) 355-3309

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State: Maryland

Zip Code: 21227

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Reviews

This is a lousy branch. I sent rolled coins in through the drive through tube, which I've done many times before at other branches, and was told I had to come into the branch because they are unable to send coins thorough the tube, which is obviously ridiculous since I sent the rolls through the tube from the drive through. (I sent a roll of dimes, a roll of nickels, and three one dollar bills asking for a roll of quarters and an empty quarter roller so I could roll up my loose quarters and be in my way.) Nothing but a miserable and nasty attitude from the older blonde woman (who refused to give me her name when I asked for it) who then gave me further attitude and rolled her eyes, muttering something under her breath when I told her since she was unwilling to help me in the drive through, that I would be cashing in loose change as well. Do not use this branch. Their customer service is horrible!!

 7 years ago (13-12-2017)

there are never enough tellers to handle all the drive through and counter customers. 
the employees in the offices never come out to help when the line is long. like really? y'all can't help out and take a couple cash deposits?

 8 years ago (05-06-2017)

They Races: Was waiting to be seen  signed the clipboard and everything they started helping the White lady who name was next   (Bald head guy office as soon as you walk inside)

 7 years ago (08-11-2017)

I go through the drive through and everyone is always friendly and if u have a dog in the car, he gets a treat...

 9 years ago (21-03-2016)

I was outraged by their customer service, I am a hard working business owner and was treated like a common criminal.

I entered the bank on January 30 2013 to cash a check; I have 2 business accounts and a personal account with M and T Bank. I signed the check and put a thumb print while waiting for the Teller.

When she came she was looking up the account and had to receive approval because of the amount of the check". This was a new account but I am not a new Customer. The other Teller comes and starts asking who the owner of the company is, where else did I try to cash the check, and treating me as if I was a thug that just came off the streets:. My check had cleared and been validated, the Teller proceeds to help other people without letting me know anything when I asked what is going on she tells me that they are working on it and she doesn't know what they are doing".

So I asked to speak to a Manager and she says the Manager is in the back working on something. After I insisted on a Manager and raised my voice then someone came from the back and guided me to the Manager, as I arrived in the Managers office she is calling the bank I opened the account with inquiring on my intentions.

I was never asked any questions; they were treating me as if I had bad intentions, without explaining or asking any clarifying questions! They didn't even research to see if I had any other accounts/.The customer service at this location is very unprofessional and the Tellers are very unhelpful, if you can go to another location or better yet go to another bank.

 12 years ago (31-01-2013)

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M&T Bank

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