Madewell

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Address: 127 N 6th St, Brooklyn, NY 11249, USA

Phone: (718) 599-0658

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State: New York

Zip Code: 11249

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Reviews

I have to give this location one star, reason is because a lady with blond short hair is really rude. The Associate there are really friendly. The clothing is amazing. What I don't Like about this location specifically is how White Privilege is used in this location.  For example, i when to return a pair of denim  that i paid 128, i had to go through a process of getting ID asking if i really bought the denim. As for the white woman who was next to me was retuning one of the expensive leather jacket who didn't have a receipt, wasn't question or ask for her ID. The caucasian lady basically got away with that. As for me i had a receipt and everything and i was still being question. I think that it sad that we live in the most diverse area WHICH IS NEW YORK!!!!!!!!! and we still have to deal with store like this questioning people of color. I think that Madewell is an amazing store. But hiring people that come from a small town that are only use to racist Caucasian make the store look bad they need to be open minded to other colors is not only white people.

 8 years ago (02-02-2017)

Their customer service is lacking and I've given this location many chances because it's so close to me.  I can walk in here wearing madewell from head to toe and I still hardly get acknowledged. 

 8 years ago (31-05-2017)

Staff is incredibly friendly and helpful. However, the register is awkwardly located by the front door causing traffic flow issues that did not seem to be managed very well.

 8 years ago (02-02-2017)

I had called ahead to see if a black leather phone case was in stock, the associate accidentally told me yes when in fact they were out. I arrived after driving across brooklyn and the second the mix up was realized, Christine who I can only hope is the manager, was on it. She went above and beyond customer service personally making sure I got what I needed. She was not only friendly and polite but professional and extremely helpful. I have lived in NYC two years now and have NEVER seen such helpful friendly, bend over backwards service. I was so grateful because what she didn't realize is how important even a small thing like a phone case is to me. Mine was falling apart and I loved that she took even the smallest purchase seriously. Best customer service ever.

 9 years ago (09-09-2016)

As being from the male species it's a tolerable store to be in

 8 years ago (24-12-2016)

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