Marathon - Car Wash & Convenience Store

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Address: 3811 Grape Rd, Mishawaka, IN 46545, USA

Phone: (574) 259-9498

State: Indiana

Zip Code: 46545

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Reviews

I've often bought car washes here when I've stopped for gas, but three times this summer it has turned into a big headache.  The first time the car wash sign said "Open" at 10 pm but it was actually closed.  I learned this only after I'd paid at the pump for the wash. The second time I was charged more than the listed price because the pump computer wasn't working correctly, and the children inside didn't know how to correct it. They had neither the authority nor the common sense to just give me, the customer, a refund and straighten it out internally later.  The third time (today) the car wash was broken because a hose that sprays cars as they enter the wash wasn't operating, but the pump sold me a wash anyway. I waited at the car wash entry for five minutes, then called the station from my cell phone in my car and was told the wash was broken. When the girl came out to explain, I asked for a refund and was told the gas station pumps and the car wash code box are separately operated. Translation: "You the customer are SOL." I asked why they leave the wash open and continue to sell washes at the pump when the wash is broken.  The blonde 16-year-old who was left in charge of the station said I was the only customer who has complained about it. She said other customers didn't mind that the initial spray at the wash was broken. I asked her if she knew why it's important to spray down a car before it enters a car wash, as normally happens. She blushed, shrugged and admitted she didn't know why. The employees are all high school kids, not trained to operate the cash registers or make problem-solving decisions when something unexpected happens. Never, ever again!  There's a real car wash less than one block away!  It's not as convenient as washing my car at the gas station, but this particular Marathon station at Grape and Edison is a huge exercise in frustration lately.  

I'm done with this place!

 8 years ago (27-08-2017)

Customer service is complete garbage. The old lady with gray hair and a buzz cut is the rudest cuntcake I've dealt with. Good luck everyone

 9 years ago (16-12-2016)

Customer service sucks very rude!!!!!!

 10 years ago (09-02-2016)

Clean store

 9 years ago (18-09-2016)

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Marathon - Car Wash & Convenience Store

Reviews, get directions and contact details for Marathon - Car Wash & Convenience Store

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