Marine Depot Aquarium Supplies

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Address: 14271 Corporate Dr, Garden Grove, CA 92843, USA

Phone: (800) 566-3474

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State: California

Zip Code: 92843

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Reviews

Customer support is sub par, ordered a smaller tank and some equipment, one of the items for the tank arrived broken but they were nice to send a replacement item within a few days. after that UPS hounded me to get proof of the broken item, which I sent. I recently tried to return the tank and other items but did not have the original boxes. Marine Depot wanted to charge me up to 25% of my return, I would lose almost $200 doing so. Not worth the time and headaches dealing with this company. All they care for is making money, not caring for customers.

 8 years ago (02-10-2017)

One of my favorite stores to order reef supply from. I usually choose between BRS and MD most of the time. MD has a bigger and different selection, and their customer service is above excellent. In my many orders from MarineDepot I only had an issue with a product arriving damaged once, and their customer service went above and beyond to make it right. Definitely recommend!

 8 years ago (14-07-2017)

Apparently, they don't need any new business. I generally shop at one of their competitors. This time, I needed equipment faster so I ordered from Marine Depot since they have an Atlanta warehouse (2 days faster) and I figured I would try out another vendor. I placed a $1300+ order and it sat for about 20 hours. Finally, I got an email stating that my order was "on hold" because my credit card street address doesn't match something they tried to verify. They wanted me to wire the money or pay via Paypal instead. This is untrue! I do a large volume of transactions on this card and have never had an issue. The credit card company approved the transaction immediately but Marine Depot disagreed! I called them and they stated "there's nothing we can do". I told Luis (customer service) to read me the address and it matched what my credit card company had with exception that the credit card had the address all on one line vs 2 lines (I live in a condo which has a Unit #). I told him to change it to all 1 line and try again. Immediately, a barrage of attempts hit my credit card. The credit card company called and asked it it was fraud. Told them it was not and there was a misunderstanding with Marine Depot. The charge was already declined. Of course, Marine Depot put the order back "on hold". 
This entire mess could have been avoided if the person processing the order (Johanna B.) had just picked up the phone and tried to resolve the issue instead of throwing out a $1350 order.  Instead of continuing to try to work with this incompetence,  I placed the order with Bulk Reef Supply who happily processed my payment and promptly shipped my products.

 8 years ago (16-06-2017)

I had bought two buckets of redsea pro salt mix and my buckets were damaged but I called marine depot and they were really kind to send me a new order and my order got here the next day. Thank you marine depot and I'll be ordering my stuff here from this day on and excellent customer service 

 8 years ago (23-03-2017)

got  orbit led loop light and  maxspect gyre 200  controller and pumps awsome products and service,  thanks marine depot

 9 years ago (15-02-2017)

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Marine Depot Aquarium Supplies

Reviews, get directions and contact details for Marine Depot Aquarium Supplies

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