Marshalls

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Address: 1268 El Camino Real, San Bruno, CA 94066, USA

Phone: (650) 873-9243

Website

State: California

Zip Code: 94066

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Reviews

Marshalls always has great deals and I have been an avid shopper here for many years. I have frequented this location however my last experience was sad and unfortunate. After 6 minutes in the store I hear "security make your rounds" over the intercom. Not a big deal. A few minutes later I am being followed in the store by a worker with a walkie in her hand. who turns out to be the manager on duty. Upon my departure said employee proceeded to anxiously watch me exit to see if the alarms went off. Which they did not. This employee then proceeds to follow me outside and watch where I am walking to. I normally let this kind of thing go as a black man racial profiling is common but this was excessive. I proceeded to go back in to the store to notify the employee that I have not stolen anything, I do work and have funds to purchase merchandise as i have before and most importantly that the way she hovers around shoppers makes them uncomfortable. There was no apology only denial that anything had ever occurred. This is unacceptable!! As a manager and someone who has worked in security and customer service for over 13 years I am fully aware of the proper and improper way to hand and engage people and this was far from that.

 8 years ago (01-08-2017)

Extremely poor customer service for a return and rude cashier. Cashier at register #4, origtxn# 698, requires better training for customer interaction, and service.

 8 years ago (13-08-2017)

All the men's shoes were above size 10. 5 with the majority sizes 12 and 13.

 8 years ago (14-09-2017)

It's a Marshall's. No surprises but larger than some.

 8 years ago (13-08-2017)

The website shows that this Store location  (El Camino) closes at 10 p.m..  My husband needed a laptop case so we headed to the store. When we got there, it was already closed. I checked the sign by the door and it states the closing hours as 9:30. It wasn't even 9:30 and the doors were already locked. 
I suggest that Marshal update their website, so people will not waste their time driving to the store just to find it closed ahead of time.

 9 years ago (17-09-2016)

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