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Massage Envy - Colonial Heights Southpark

  1. Virginia
  2. Colonial Heights Spa

Reviews, get directions and contact details for Massage Envy - Colonial Heights Southpark

About

National leader of professional, affordable & convenient therapeutic massage. ME Spas offer Murad® healthy skin facials for the ideal wellness regimen.

Story

Colonial Heights massage is more convenient than ever! Your neighborhood Massage Envy Spa locations are open late weeknights and weekends to help you regain balance on your schedule.

Address: 1909 Southpark Blvd, Colonial Heights, VA 23834, USA
Phone: (804) 526-7777
moc.yvneegassam@6901cinilc
State: Virginia
Zip Code: 23834


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Reviews
Disappointed. I was a frequent customer at another location, but I will be canceling my membership after my first experience at this location this evening. After arriving, I was told that they had called me today (the day of the appointment) to cancel my appointment. The lady at the front desk then told me that they would not charge me for the evening. I didn't get a massage... Charge me? Are you kidding me? Do not go here! Try another location if you can. Massage Envy is a great business model, but this location is terrible.
9 years ago (18-10-2017)
I booked an appointment a month in advance and then when the week of my appointment came, I got called Tuesday late in the evening with an appointment reminder for a Wednesday appointment. I did not get this message until after this location was already closed for the day so I called first thing when they opened up to let them know my appointment is supposed to be for Thursday. I was told I did not cancel in accordance with the cancellation policy (even though my appointment was scheduled incorrectly). So I was told I will be charged for not cancelling in time even though it was a mistake in scheduling on their part. The staff was very unprofessional in speaking with them about this situation. I have been a member for more than 10 years and have never had such an unprofessional experience like this one.
9 years ago (13-09-2017)
This is the most unprofessional business I have had the displeasure of dealing with. The manager, Lisa, does not return any calls, will not speak to you on the phone if she happens to be in when you call, which is very rare. I have tied unsuccessfully for over a month to cancel my membership. I even went to another location and they called on my behalf, and still was of no use. My last appointment was cancelled, but I was not notified until I walked in for the appointment. I was told the therapist I was scheduled with no longer worked there. It seems as if they would have scheduled with another therapist instead of cancelling the appointment. I will be happy once I finally get my cancellation papers, my refund, use up all my visits and be free of this business. So very disappointed.
9 years ago (28-04-2017)
Beware of this place! They will try to STEAL YOUR MONEY!!!! This is the 3rd month they've taken a membership fee from my account that they were NOT suppose to do, and I've had to get the manager to put it back. I understand if it happens once, but 3 times! AWFUL CUSTOMER SERVICE
9 years ago (22-05-2017)
Great place for a massage and the staff is friendly and helpful.
9 years ago (23-10-2017)
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