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Massage Envy - J-Town

  1. Kentucky
  2. Jeffersontown Spa

Reviews, get directions and contact details for Massage Envy - J-Town

About

ME is committed to a stress-free experience, every time. This includes friendly staff, professional massage therapists and a calm, inviting environment.

Story

Louisville massage is more convenient than ever! Your neighborhood Massage Envy Spa locations are open late weeknights and weekends to help you regain balance on your schedule.

Address: 2048 S Hurstbourne Pkwy, Louisville, KY 40220, USA
Phone: (502) 992-0701
moc.yvneegassam@8940cinilc
State: Kentucky
Zip Code: 40220


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Reviews
Very soothing and friendly service. Will be returning.
9 years ago (25-11-2017)
Massage Envy has a relaxing atmosphere, friendly staff, and professional masseuses who make the visit worth while.
9 years ago (26-08-2017)
My favorite massage salon and location. Customer service is exceptional. Strongly recommend it !
9 years ago (09-06-2017)
I walked in to purchase a $70 ($55 massage and $15 tip) gift card for my mother for her birthday. The THREE receptionists never told me that my mom would have to give them her credit card information in order to schedule her massage. So when my mother called and was asked for her credit card info she was not able to give it to them at that time so she was unable to schedule an appointment. The same day she went into the office with her gift card in hand to see if there were any appointments available. When she arrived and presented her gift card the receptionist told her that they still needed to have credit card information on file. What is the point of selling gift cards if someone is still going to have to give their credit card information? I could have just given her 70 bucks and avoided a trip out of my way. My mother was willing to pay with the gift card on the spot or leave the gift card with them to come back for her massage one hour later and was still told that she was not able to do that unless she presented a credit card to "put on file". Again, what is the point of having gift cards if you still require personal financial information to use it? So then my mother asked if she could get a refund for her gift card and again was told no. So I would like to know how you expect someone that may not have a debit or credit card to get their massage? Even though they have cash or a gift card readily available. Money is money. The gift card was purchased at that same exact location just a week before. And why would you not tell your customer that info when they buy a gift card? And don't let the sign on the window fool you. You do not get a one-hour massage for $55, you are required to have a 10-minute "consultation" before your massage regardless of your preference. It does say that online but that information is not posted on the store advertisement, which was where I got the idea. My mother has been a victim of identity theft twice in her life, so pointlessly giving away her financial information for businesses to "have on file" is not something that makes her too happy. Thanks for the stress and inconvenience! We won't be giving this place any more of our business. I've been to other similar businesses for gift cards and never had this issue!
10 years ago (08-11-2016)
I seem to always leave here in worse pain than I came in. We always ask for a masseuse with a training in trigger point, went schedule they say they do but once we get in the room they never do
10 years ago (19-02-2017)
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