Master Jewelers

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Address: 5070 Goodman Rd Suite 103, Olive Branch, MS 38654, USA

Phone: (662) 890-3388

Website

State: Mississippi

Zip Code: 38654

Opening Hours

Monday: Closed
Tuesday: 10:00 AM – 6:00 PM
Wednesday: 10:00 AM – 6:00 PM
Thursday: 10:00 AM – 6:00 PM
Friday: 10:00 AM – 6:00 PM
Saturday: 10:00 AM – 4:00 PM
Sunday: Closed

Update Info

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Reviews

Paid $25 for an estimate on a repair. The estimate took a month to get. Wanted almost $400 to repair the watch. Way over priced. The watch physically worked fine before they got a hold of it, now it won't keep time. We only wanted the crystal and hands fixed. No that we have taken it else where. It is now 4 months later we found out the watch was in fact did NOT need the repairs they claimed. They loosened a screw to make it seem that way. DO NOT TAKE YOUR WATCH HERE. Shady company. Filing complaint with the BBB.

 9 years ago (27-01-2018)

I have to respond to a post I read about Pandora costing less on Amazon and other places compared to Master Jewelers.  What that gentleman didnt know is that PANDORA sets the price for their product.  If it is found cheaper on Amazon , it's either used or a knock-off.  Or, it's an out-of-season product.  There are Pandora outlets that sell their out of season items at a cheaper price but you won't find those items in a regular Pandora store. I had the privilege to work for Master Jewelers.  They are outstanding in all that they do.  They bend over backwards for their customers and would never, ever do anything underhanded.  They're an awesome group of people and I hold them in the highest regard.  The only reason I'm not with them now is that I retired.

 9 years ago (30-04-2017)

Great selections. Offers Pandora. Best of all the staff is like family and treats the customer as such as well. My family has been going to them for as long as I can remember and I plan to continue to go to them.

 9 years ago (25-08-2017)

Great service! They took care of my pocket watches and they ran better than ever before

 9 years ago (08-08-2017)

I am apprehensive to write this review based on the pretty snarky replies they post in response to the reviews that are negative. But anyway, I came in to look around- one of the staff members (I think name was Sherry or Carry) wasn't very approachable or nice. Products are way overpriced. Inquired about some of the services (appraisals and custom work) and priced them elsewhere in town where the exact same service was offered at half the price and or way cheaper. Stay away from this place, there are more fair prices and nicer people elsewhere. The way they talk to customers based on their defensive and aggressive replies to the bad reviews probably should have been my first clue to shop elsewhere for my grandmother's birthday present.

In reference to jackie's reply- I rest my case. Her reply proved exactly what I was referring to. Snarky and defensive. You say "t would not be good for a business to post replies that come off as snarky, denfensive and aggressive," but in my personal opinion, that is exactly what they are. Your reply to me is unfortunately no different. I would not not feel comfortable going back in there, especially after your reply. I am surprised you would think an individual would feel comfortable approaching you after your reply which challenged my personal opinions and views, and invited me to continue to be challenged and relive a negative experience in store. In reference to the rude associate- that was my review and personal opinion based on my experience. I need not point her out as I asked her name. 

Additionally, your detailed review of your "extensive" hiring process and the various qualifications of your employees does not negate he fact that sherry was rude and unpleasant towards me. I do not feel the need to go and discuss my poor experience with you so that you can argue with me based on my personal experience with her. It does not matter that you pointed out you only have three negative reviews- this does not change my poor experience with the store and subsequent correspondence with yet another unpleasant individual. And yes, your replies come off as snarky and insincere. Obviousy, I will not be coming back in, and I will ensure to share my experience with other potential customers. A review is just that- a review- it is based on a person's particular experience.

Jackie- how do you plan on "resolving my grievances" (being my personal opinions and experiences, which you also unfortunately referred to as "misconceptions") other than to "personally discuss the actions of the associate?" Would this somehow resolve the the issues that I have that already occurred? What's done is done. Never did you mention an opportunity to help me find a gift or to make things right- you simply challenged my personal views and experience and offered for me to come in and further discuss my issues, and even point out the employee who made me uncomfortable, as though we are in a court of law. What would the purpose of that be for me? What purpose would that discussion serve? I've already discussed my viewpoints, and you've given me your unfortunately defensive response.

 I find it interesting that after I called you out on some of your hypocrisies  and illogical/pointless offers of resolution by discussing and challenging my problems in store, that you deleted your second reply.  Your last response further solidifies exactly what I have been pointing out this entire time. Did your parents also teach you how to respect and value your customers? Apparently not.

 9 years ago (15-08-2017)

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