McDonald's

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"We are monitoring all local, state and federal regulations to provide customers with contactless ordering options. While some restaurants may have dining rooms open, others are serving customers through the Drive Thru, with Mobile Order & Pay on the McDonald's App, and with McDelivery®. McDonald’s remains committed to following the data and science with safety as our top priority. In response to the CDC’s guidance, crew and customers will be required to resume wearing masks inside U.S. restaurants in areas with high or substantial transmission, regardless of vaccination status. Masks are always required for customers and crew who are not vaccinated. In addition to performing deep cleaning, safety shields are also in place for protection."

Address: 534 1/2 Eldorado Blvd , Webster 77598, TX, US

Phone: (281) 488-3326

State: TX

City: Webster

Zip Code: 77598

Opening Hours

Monday: 04:00-23:00
Tuesday: 04:00-23:00
Wednesday: 04:00-23:00
Thursday: 04:00-23:00
Friday: 04:00-00:00
Saturday: 04:00-00:00
Sunday: 04:00-23:00

Update Info

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Reviews

The staff never acknowledges anyone at the pick up counter. When the screen says your order is ready it still takes 5 to 10 minutes before they bring it to the counter. They never confirm that the person made the order. Someone can just claim an order is theirs and the staff will hand it over. Ordering or the app does not save a custoer anytime. It would be just as fast to order it in the drive through or in person and from the experiences I've had using the app at McDonald's, it'd probably be faster to order it in person.

One of the great things I enjoy about restaurant apps is how it nearly eliminates any miscommunication between what the guest wants and what they actually receive. Unfortunately my experience today with this McDonald’s clearly indicates team members aren’t paying attention to prompts when preparing guest orders. To my knowledge sausage McGriddles are never prepared with cheese without customer request yet I received TWO McGriddles both of which had cheese and I definitely did not request it. I phoned the location and spoke with the A.M. Caitlyn who was both polite and sympathetic and agreed to replace the order for me.

The lady behind the counter had no idea what I was talking about. Was cussing me out in Spanish because the order wasn't right and I didn't want it, got nothing but eyes cutting and rolling. I explained that that wasn't the best thing to do and I wasn't going to deal with it. Management came over to see what problem was I explained and got me what I wanted. But I really doubt that I will go back to that one after the attitude and treatment, with so many around no need to.

Got my mobile order wrong three times and we're rude right off the bat because of their mistake. I was very patient but they were extremely rude about the situation. This isn't the first time that I've had very rude service at this location. Highly recommend the one on bay area Blvd over this location any day.

Every time we passed by, my kids would ask to stop by the big McDonald. I do not like this location primarily because its entrance is just next to the drive thru, and people do not pay attention to that while driving. I have been there several times, and I try to minimize my visits. Employees are very rude. You could wait for good amount of time while the cashier will be doing something else beside taking the orders, and another good time to get your order since they focus more on the drive thru. This place is very outdated. The restroom is a mess, and the hand dryer doesn’t  work rather making harsh noise. It could get very dirty, and no one seems to care!

Burgers were good, fries were the hottest I've ever had, but all the sodas taste like bleach

I thought breakfast was an all day thing now. For that I’m leaving a one star because I went in around 11am and they told me they weren’t serving breakfast. They also don’t accept my coupons!!! McDonald’s please do better!!

I love McDonald's usually, this location was having a bad day I hope. Food was sloppy, open burger and sauce everywhere, onions and cheese falling off, fries cold. Maybe just an off day

They stop breakfast at 11am now.... it's still morning then so not sure why they stopped. And, they use to sell breakfast all day, but obviously that's stopped.... won't be back

I go here daily! Double fish light sauce! The staff treat me like family. I love this McDonald's!!!Food: 5/5

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