McDonald's

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"We are monitoring all local, state and federal regulations to provide customers with contactless ordering options. While some restaurants may have dining rooms open, others are serving customers through the Drive Thru, with Mobile Order & Pay on the McDonald's App, and with McDelivery®. McDonald’s remains committed to following the data and science with safety as our top priority. In response to the CDC’s guidance, crew and customers will be required to resume wearing masks inside U.S. restaurants in areas with high or substantial transmission, regardless of vaccination status. Masks are always required for customers and crew who are not vaccinated. In addition to performing deep cleaning, safety shields are also in place for protection."

Address: 1701 Ritchie Station Ct , Capitol Heights 20743, MD, US

Phone: (301) 808-0033

State: MD

City: Capitol Heights

Zip Code: 20743

Opening Hours

Monday: 05:30-00:30
Tuesday: 05:30-00:30
Wednesday: 05:30-00:30
Thursday: 05:30-00:30
Friday: 05:30-00:30
Saturday: 05:30-00:30
Sunday: 05:30-00:30

Update Info

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Reviews

Customer service is terrible and your staff are RUDE. Fries were soft and uncooked. Wasted trip and waiting to hear from customer support re your rude staff, Rios and Joanna. Spanish staff, as I’m trying to explain that the other woman told me to pull around she interrupts and rudely says, “can I talk?” Then proceeding to telling me I need to go back around after I was already at the window. Unacceptable service and food quality. Stay away from this location.

I am big on customer service as we all should be sorry to say I will never go to this location again. You try to contact management you can forget it. The Spanish people working there think they can talk to you anyway and no one does anything about it I had one of the Spanish managers shut the window in my face while I was talking to her so disrespectful and they need to be trained on customer service. It is not okay to be treated anyway and as long as we continue to give money to these kind of businesses it will continue to happen.

The chubby cashier who has the lady's voice at the drive thru is too rude, he acted as if I was ordering for free, horrible character.  He is probably very miserable working there.

I just ordered a Big Breakfast with Hotcakes and Bacon in exchange for sausage, extra egg. I arrived home with sausage no bacon so frustrated. I keep calling and the line remains Busy. Even my receipt says Bacon!!! along with the slip on my meal “Bacon”.

Oh my goodness, at times this McDonald's runs smoothly and at other times they don't seem to know what they should be doing; take orders, take money and hand out food, no rocket science. The tropical mango slushie is not good.  Ice and a hint of flavor, maybe mango.  Nothing tropical about this drink.

I only eat fries from McDonalds so this may not be a fair review.  My fries were fresh this day as they had just come out of the fryer and the service was good.  I do like their daily deals through the app as I can get my french fry fix on the cheap when I want some fries.  I don't care for the rest of McDonald's food.  Maybe an apple pie every now and again?

And another thing diet Coke is NOT a substitute for Coke zero!!!  That's why I ho to Wendy's more.

Although the food was fine, the drive-thru line I was in moved incredibly slow. The line on my right had at least 8-10 cars move ahead of 3 on my side. I realized why this was happening when I got to order. The lady was very monotone, mumbled, and was slow to respond. On a good note the older gentleman with all the rings is ashtrays incredibly friendly at the first window and makes jokes quickly when taking payment.

Best McDonalds I’ve been to in the Maryland and Washington DC area. Very quick service, my food is always fresh. The service I get is always friendly, never ghetto. This McDonald’s has set the standard for every McDonalds in the area, no question about it. My last visit to this McDonald’s was February 4, 2023 between 11pm-12pm.

Great service and even better fries, newer location and very clean.

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