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Reviews, get directions and contact details for McDonald's

McDonald's
"We are monitoring all local, state and federal regulations to provide customers with contactless ordering options. While some restaurants may have dining rooms open, others are serving customers through the Drive Thru, with Mobile Order & Pay on the McDonald's App, and with McDelivery®. McDonald’s remains committed to following the data and science with safety as our top priority. In response to the CDC’s guidance, crew and customers will be required to resume wearing masks inside U.S. restaurants in areas with high or substantial transmission, regardless of vaccination status. Masks are always required for customers and crew who are not vaccinated. In addition to performing deep cleaning, safety shields are also in place for protection."
Address: 2623 E Valley Blvd , West Covina 91792, CA, US
Phone: (626) 964-7991
State: CA
City: West Covina
Zip Code: 91792


Opening Hours

Monday: 05:00-22:00
Tuesday: 05:00-22:00
Wednesday: 05:00-22:00
Thursday: 05:00-22:00
Friday: 05:00-22:00
Saturday: 05:00-22:00
Sunday: 05:00-22:00


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Reviews
Why they don't have both lanes open in the morning beats me. It's busy as heck. Also they close the dining room and use COVID19 as an excuse. The service isn't the best, and I wouldn't even begin to say they go above and beyond. There are some workers here that work harder than others and it's pretty obvious. You'll be rolling the dice on service at this place. Update 02/22: I had to downgrade to 1 star because rhey made the experience worse by having the doors locked during business hours. Update 03/22: I have to ask myself why I keep coming here and it's only because of convenience. Got a sugar free vanilla iced coffee. It was terrible. I couldn't drink any of it. They deserve 1 star. Avoid this McDonald's if you can, or don't order McCafe drinks from here. To make matters worse, the toilet stall didn't have any toilet paper. Update 09/23 service has been improved a little bit but they still need lots of work. Drive thru is restricted to one lane at night when they're busy, not sure why. They need to increase their staff to provide faster service. Also the menu boards are ruined so you can't see the menu. I've raised the rating to 2 stars since their service has improved a little bit. They still need lots of work. Parking: Open parking. Kid-friendliness: It's McDonald's, they have happy meals. Wheelchair accessibility: Of course they're ADA compliant.
They never have both lanes open in the drive thru , they always mess up on your order , and also never get the cheeseburger from this spot they are never good . The McChicken is okay here and so are the nuggets . Make sure you ask for nuggets that just came out because they do serve old nuggets sometimes .Food: 2/5
Worker is bad. I went there and paid $46 for my meal which was only $26 ordered online. I asked for a receipt, and he said he doesn't have one. I clearly saw him pull out a receipt and put it in his pocket. The guy has curly hair, and I got it at 3:39am September 27. He pocketed the $20.Service: 1/5
What is happening to McDonald’s. I guess I’ll keep going to carl’s Jr. this is the worst MD I have ever been . No meat at all and fries was 1/2 ways. Meat look and taste like if it was not fresh. I’m done with McD’s
We use the drive through, cause we were in a hurry. How do you forget my hamburger meat in my hamburger? I don't know what is going on with you guys now a days. Will not be having McDonalds anymore.Food: 1/5
Wow! 9 minutes to place my order, 13 minutes before my order number disappeared from the board. It gave me plenty of time to watch the counterperson who didn't speak Spanish or Chinese deal with customers who couldn't speak englsh. This is light years from what McDonald's use to be and none of it good.Food: 2/5
Went there today, and they “accidentally” charged me for my order AND someone else’s order. When I asked them why/how they did that, the young lady laughed and said it was because I “went ahead of someone” at the drive-through”which makes no sense. They refunded me back, but it was pretty strangeFood: 3/5
Always a bad experience! If I could give it 0 stars I would. Something is always missing from my order or given to me wrong. At first I thought it was because they busy but even when the not at there busiest they stiff get my order incorrect! They only reason I continue to come to this location is because its the closest to where I live. And my fries aren't even cooked all the way!!!
I ordered from the drive thru and the crew girl taking my order was playing with me. When I had asked her for my last order, which was sweet tea, she had kept changing my order to something else. The service here was terrible and I do not recommend coming here.Food: 1/5
I have problems with my back now ,but even before it is hard for customers to get notice and promptly be served .We need to educate workers and make them understand that not matter the situation they are there to be of service to another human being with love and respect 110 + percent. .please take the time to care.Good service means good professional people even if it's something small..and might it be the smile of those who we served our payment..thanks
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