McDonald's

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"We are monitoring all local, state and federal regulations to provide customers with contactless ordering options. While some restaurants may have dining rooms open, others are serving customers through the Drive Thru, with Mobile Order & Pay on the McDonald's App, and with McDelivery®. McDonald’s remains committed to following the data and science with safety as our top priority. In response to the CDC’s guidance, crew and customers will be required to resume wearing masks inside U.S. restaurants in areas with high or substantial transmission, regardless of vaccination status. Masks are always required for customers and crew who are not vaccinated. In addition to performing deep cleaning, safety shields are also in place for protection."

Address: 9100 Rothbury Dr , Gaithersburg 20886, MD, US

Phone: (301) 208-0257

State: MD

City: Gaithersburg

Zip Code: 20886

Opening Hours

Monday: 05:30-04:00
Tuesday: 05:30-04:00
Wednesday: 05:30-04:00
Thursday: 05:30-04:00
Friday: 05:30-04:00
Saturday: 05:30-04:00
Sunday: 06:00-04:00

Update Info

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Reviews

Today I had the worst experience with the manager Maria after she make me park and wait for my food. I had asked ahead of time for extra sweet and sours. the manager told me that I have to go back in line and pay for it. So I had to go back in line waited another 10 min to get some sauces. The manager was rude. Never apologized and she called me liar.

Stopped out of necessity more than choice.  Food was ok, but did you change something with your fries??  Service was quick and fine.  Only a few tables inside.  What I didn't understand, you have paper straws, not plastic, but you got rid of paper cups for plastic cups!!?  Food: 3/5

They don’t give you fresh food they just reheat it! I asked for fresh nuggets and noticed the lady take old food and try to refry it again. I saw her and asked her not to and she did it anyway. The nuggets were dark brown and it didn’t taste the same. You cannot reheat old food it will not taste the same . This happened at 3:30 December 28th I didn’t get the lady’s name but she was the one reheating old food.

I would like to give it no stars. But I can't . first of all. My order was all wrong . . I ordered 4 Spicy chicken sandwiches. And I only got 2. I ordered a happy meal with 4 piece nugget only got 2 small fries. Customer service was horrible . Don't go to this McDonald'sFood: 1/5

I placed an order on the app, which I do all of the time. My husband went to pick up my order from the drive thru and was told that my order had been canceled due to unavailable items but they couldn’t tell us which items were unavailable. We only ordered nuggets, a chicken sandwich and fries. I did not get any notifications or emails or phone calls about my order being canceled yet my card was charged. He went in and was just told that the store was closed. He told them he went through the drive thru and the manager said he was the one that canceled the order and if we wanted to reorder he had to go through the drive thru and pay again. He then said we would be refunded in 72 hours. No attempt was made to make this right other than us having to wait for a refund. I still do not have notification of a cancellation. I will not be going to this McDonald’s again even though it is the closest one to me. Very disappointed!

THEY  CLOSED 30 MINUTES EARLIER .! On Saturday I went through the drive through at 10:30pm . The sign say they close at 11:00pm they refused to take my order.A Hispanic lady with real short hair and I think the manager just shrugged their shoulders when I told them the sign says 11:00pm.. I hope the OWNER see this because I’m going to report it.You shouldn’t close earlier than stated on the sign.

Stood at the register to order but was ignored for several minutes. I didn't make any sort of fuss or anything but ended up just walking out. Will be avoiding this location going forward.Service: 1/5

These tards always  mess up  our order weather you order online or go thru the drive thru. By far the worst  mcdonald's  around .Food: 1/5

This location has improved significantly over the years. I used to have trouble communicating with non-English speaking employees consequently my orders were often not what I requested.  Recently, I’ve used the app to order but have had little to no issue communicating with the employees, my orders have been correct, the food has been as good as one could hope with no signs of holding back on the toppings in an item description. The staff has been friendly.  I do wish the layout made it easier to see someone waiting to order in the store or a designated person available out front, period. Also the sound quality of the drive through cb improved.

Lady on drive thru very rude taking orders , if you don't like people don't work thereFood: 4/5

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