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Mega Furniture

  1. Arizona
  2. Arizona Furniture Store

Reviews, get directions and contact details for Mega Furniture

Mega Furniture
Address: 7291 W Bell Rd, Glendale, AZ 85308, USA
Phone: (623) 412-5590
State: Arizona
City: Glendale
Zip Code: 85308


Opening Hours

Monday: 10:00 AM – 8:00 PM
Tuesday: 10:00 AM – 8:00 PM
Wednesday: 10:00 AM – 8:00 PM
Thursday: 10:00 AM – 8:00 PM
Friday: 10:00 AM – 8:00 PM
Saturday: 10:00 AM – 8:00 PM
Sunday: 10:00 AM – 6:00 PM

Update Info
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Reviews
Very helpful. Albert stuck to his word with no hidden cost. He was not aggressive at all. Great sales person. Thank you Albert
7 years ago (28-04-2018)
Stacy was awesome!! Provided great service to my family and I! I would recommend anyone to come to this store if they are looking for quality and customer service!!
7 years ago (19-04-2018)
My boyfriend and I came in this weekend looking for a sectional and had an awesome experience. Before coming to Mega we were having a really hard time finding exactly what we wanted in our price range, but within 5 minutes of walking in we fell in love with a sectional that was unlike any other we had seen. Our sales representative was Stacy and she was awesome! We did not feel pressured and I felt like she really wanted us to get exactly what we wanted and not just something that worked with our budget. The manager Dolores was very kind and helpful as well. Thank you ladies for giving us an awesome experience! Alysia Cole
7 years ago (08-01-2018)
I purchased a couch in Feb, 2016. We picked it up from the warehouse and assembled it at home. It was all ok besides the chaise, it sat uneven but it didn't bother us. In July, 2016 the brackets broke and the chaise caved in towards the bottom and the couch would not stay connected. So I contacted them and set a date for someone to come out and look at the bracket and chaise. I sent Jessica multiple pictures of the issues. When the technician came out 2 weeks later he took pictures and turned the chaise over and unzipped a small zipper and took out legs for the chaise from a taped up dark small package. He said they needed to get approval to have it fixed. Weeks went by with no communication so I contacted Jessica again and they sent out the same technician and he came to only take pictures AGAIN. Nothing was fixed. The next time he came he didn't have enough brackets to fix the entire couch and the chaise they delivered had the wrong brackets so they had to fix that. I contacted Jessica again in late October and was told that the manufacturer would be contacting me. I have gotten no calls or email regarding fixing my couch. It is now December and I have had puzzle pieces in my living room since July. I thought that since I had purchased the extra warranty from the manufacturer and I still had the one from mega that this would be no issue. It is pretty sad that I spent $2,000 on a couch with extra warranties and I only enjoyed it for 5 months. I asked about getting a refund to purchase a couch that didn't have brackets and was told by Jessica that since I already started the process of having it repaired that it was not an option. I have been more than patient in waiting to have my couch repaired but it's been 5 months and it's still not fixed. Through the months of getting it fixed I always have to follow up and call. Nobody ever reaches out to me. I will never shop here again and I am hoping I get a refund or I will be contacting the BBB and whoever else I need to so that other people don't get scammed.
8 years ago (07-12-2017)
I went with my wife to just look around for a cheap couch. We didn't find any good one, ended up get a nice, cheap couch from Big Lots instead. However, we did find a rug that we liked. It was expensive, but we liked it a lot. We are not impulse buyers so we left and came back a couple times within the month and still lived it. So, we decided to purchase it, as an anniversary present to us. They gave us a very small "discount" off the listed price. And they said they had in stock and we could take it home right then. After waiting over an hour after paying they came back and said they actually didn't have one and that they could get it shipped from the mainstore downtown in 3 weeks which would cost nearly the price of the rug. Or we could drive all the way downtown ourselves and pick it up within a very narrow time window on Saturday. We elected to pick it up. Saturday came and we made the long drive downtown. We got to the warehouse and it was somewhat crowded, but not bad. We were given number 15 and they were on number 9. It took forever. We waited over 2 hours and on top of that they gave 3 people number 15, it was an unorganized mess. We finally get the rug and drive home. We have the floor all clean and begin rolling out the rug, and it is the wrong rug. Very ugly. So we rolled it back up and took it to the store we bought it from and they were not even apologetic. The manager was trying to say how much nicer the rug was, which it was probably the ugliest rug in the store. So they reluctantly took it back. They decided to have the rug sent to the store and we can pick it up the next week. It took too more weeks, but finally we got a call and picked it up. It looked as if they had just rolled it up from off the show floor but it didn't look too dirty and we really liked the rug. They did not offer any additional discount or offer to make any other offer to make up for their mistakes. It took a total of approximately 3 months to get the rug. Terrible customer service, no timely deliver, and no regard to trying to keep their customer happy. I would not recommend shopping at Mega Furniture, plenty of other options near by, Ashley Home Store, JcPenny, Sears, Spencer's, etc. Wish they had RC Willey here.
7 years ago (10-03-2018)
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