Mequon Ace Hardware

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Hardware Store

Address: 11001 N Port Washington Rd, Mequon, WI 53092, USA

Phone: (262) 241-8800

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State: Wisconsin

Zip Code: 53092

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Reviews

I  had an important project coming up for my office and I needed some things. I was assisted in a timely manner and the young man who got me what I needed was very helpful and got me thinking of some ideas. I was very pleased until when I was browsing in the front, I noticed one of the cashiers, I believe her name was holly or molly, was on her phone when me as well as others were shopping. As I checked out I would have thought that would be a giveaway to put the phone down, but I noticed she was still on it in front of the customers, just completely oblivious to her surroundings like she did not even care.

 8 years ago (16-06-2017)

The great thing about Mequon Ace Hardware is that you will always be able to find someone who is willing to help you in the store. Such a wonderful facility.

 8 years ago (26-04-2017)

I frequent this store often and always get knowledgeable personal assistance. I have never been in a store with so many helpful friendly staff members. I highly recommend going to this Ace store. Keep up the good work!!

 9 years ago (23-01-2017)

This store has everything any other good hardware store should have, and a whole lot more. They have, in stock, every fastener, part, and fitting, no matter how obscure, for every part of any home or business. And if it' by chance is out of stock, they'll special order it for you. Help in the store is plentiful. Employees will walk with you to the right department and help you make selections. And oh yes, free popcorn on the weekends!

 9 years ago (15-09-2016)

I am usually satisfied with going to Ace, instead of the big box stores. I like the idea of using a smaller company in our neighborhood. Most people are very helpful there and I appreciate that immensely. Today, after I got treatment at my local hospital, I decided to stop at Ace since I was in the area, to pick up a few things. However, I had a significant coupon at home on my printer.  I found the email on my phone, went to the site, and brought up my coupon. All it said on the site was to show the coupon to the cashier. It did not say it had to be printed, just shown. So I picked out my items and checked out. Turns out they will not take the phone coupon. They need the paper form. They also will not let you purchase the items and bring back the receipt and the coupon for later reimbursement. I find this very customer unfriendly. This is 2016, not 1998. I am very familiar with how good customer service should be provided, as I use to work in retail, among other places, that strove to provide the best customer service they could provide. Though I know the girl could not tell that I am disabled, I am, and my driving is limited. Except, the service should of been better regardless of being disabled or not. Today was very inconvenient and frustrating. I am equal distance between home improvement stores, so it is just as easy for me to take my business elsewhere. 
That being said, the other employees that help, in the aisles, have always been exceptional.

 9 years ago (19-08-2016)

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