Mercedes-Benz Financial Services

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Address: 36455 Corporate Dr, Farmington Hills, MI 48331, USA

Phone: (248) 991-6700

Website

State: Michigan

Zip Code: 48331

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Reviews

Had a great experience with the people who work  there. Great company!

 8 years ago (25-07-2017)

I'm getting 35 months out of a 36 month (pre-paid) lease.  They can't understand why I don't want to pay an extra $240 for scheduled maintenance when the lease expires only 3 weeks later.  No flexibility or customer service at all.  If I could give negative stars I would!  Never again!  Can't wait for the customer satisfaction survey to arrive.

 8 years ago (09-03-2017)

had awful experience with MBFS. My car got totaled and I was told that my gap insurance will be triggered automatically so I don't have to do anything. Apparently this was not the case and MBFS reported a negative note toward my credit without trying to contact me. Zero customer care!

 8 years ago (01-05-2017)

MBFS is THE WORST Financial Institution I have ever dealt with and I've dealt with a lot of companies in my time.  MBFS has no customer support  whatsoever.  The company keeps sending me surveys and no one ever follows through or calls to rectify the problems I've experienced with their archaic website.  Love the Mercedes product but recommend that if you are buying or leasing a Mercedes, do ANYTHING to finance through another company.

 8 years ago (22-02-2017)

This is by far the worst service experience I have ever had for any institution. EVERY SINGLE PERSON I have spoken to over the last 3 weeks for my lease transfer has been horrifically incompetent. I have gone up 2 degrees to supervisor and the managing supervisor and they are completely incompetent. I believe they simply dont give a rats behind AT ALL. The only department that is prompt is the collections.....WHAT A SURPRISE.....DO NOT FINANCE ANYTHING THROUGH MERCEDES BENZ.......YOU WILL PAINFULLY REGRET IT.....I would give these clowns zero stars, but it is not possible.

 8 years ago (06-03-2017)

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Mercedes-Benz Financial Services

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