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Mercy Clinics Pediatric Neurology and Psychiatry Center

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Mercy Clinics Pediatric Neurology and Psychiatry Center
Address: 411 Laurel St #3310, Des Moines, IA 50314, USA
Phone: (515) 643-6290
State: Iowa
City: Des Moines
Zip Code: 50314


Opening Hours

Monday: 8:00 AM – 4:30 PM
Tuesday: 8:00 AM – 4:30 PM
Wednesday: 8:00 AM – 4:30 PM
Thursday: 8:00 AM – 4:30 PM
Friday: 8:00 AM – 3:00 PM
Saturday: Closed
Sunday: Closed

Update Info

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Reviews
Dr. Coleman was rude to my 14 year old daughter on our first visit. My daughter suffers from migraines but also has trouble explaining them. She was just impatient with her. My daughter felt very uncomfortable with her. She was just rude and short with her. My daughter did not like her. Today we went for an MRI. We were 13 minutes late and no one was in the waiting room and the receptionist went to ask Dr. Coleman if we could still be seen and she refused to see my daughter. So she missed high school classes to drive all the way there and not see her? Yes, I understand we were late, but we were only 3 minutes over their policy, and again the waiting room was empty. I would give 0 stars and I see why the waiting room was empty!
7 years ago (18-12-2017)
Dr Farouk was very knowledgeable as well as so kind to me and my daughters. He was very thorough, and quite nice to both my daughter who had the appointment and my other daughter that I had to bring with me. He even helped me to understand a procedure/diagnosis done by another doctor that had not been explained well to me by the other office. He definitely went above and beyond a neurological check up, to help me understand many other aspects of my daughter's diagnosis. I left very reassured and feeling I understood all that had been checked and tested (some doctors need to work on that part, making sure their patients understand a diagnosis and/or test lol).
7 years ago (15-02-2018)
My son might have seizures while he sleeps, but we don’t know because we are receiving the worst possible care and highest lack of concern from the Mercy Pediactric Neurology Clinic. When going for our initial consultation, we waited about half an hour after checking in. We followed-up asking how much longer it would be and the receptionist stated that we were more than 15 minutes late and therefore makes as a “no show”. Once we pointed out that we checked-in 30 minutes earlier, they “allowed” us to be seen. The doctor/physicians assistant was not at all prepared. She hadn’t looked over the medical records a different hospital faxed over (luckily we had a copy with us!). Once handed our copy, she stumbled over questions that were clearly answered/stated in the report. I pointed this out to her and she responded “I don’t know how to read their report”... please understand- I do not work in the medical field, I work in construction, but I could EASILY read the report. Next we took our son for an EEG. At one point I watched the computer screen as it showed my sons brain waves go through multiple spike/wave patterns. Unaware of what that might mean, I googled it when we returned home to wait for the results of the EEG. About a week later, we hadn’t heard from anyone- so I called. The person who answered my call pacified me saying “the test was ok”. I don’t know what that means, because they still scheduled an MRI. The MRI was performed early this week (Tuesday). We were told that they would call us with the results possibly Thursday, for sure by the end of the day Friday. Having heard nothing, I called Mercy Pediactric Neurology today/Friday at 4:40. My call was answered with a recorded message saying the office is closed for the weekend (apparently they close at 2:00 of Fridays). That’s cool, I guess... your weekend plans should take presidents over my sons neurological well being or (if all is well) the emotional well being of my sons father and myself. You are terrible!
7 years ago (23-02-2018)
I would give this place 0 stars if I could!! Doctors could never answer my questions and never really tried to help me just kept upping my dosage. Also very rude considering I was a patient and just wanted some help from a specialist but CLEARLY THESE PEOPLE ARE NOT SPECIALISTS!!! Thanks for nothin'.
7 years ago (06-12-2017)
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