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Mesa Jewelers

  1. Colorado
  2. Grand Junction Jewelry Store

Reviews, get directions and contact details for Mesa Jewelers

Address: 2424 Old US Hwy 6 & 50, Grand Junction, CO 81505, USA
Phone: (970) 245-1617
State: Colorado
Zip Code: 81505


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Reviews
At first everyone was super nice and helpful, while we were still in the market for a wedding band and men's ring. The owner especially was very reasonable, they even serviced my engagement ring without the warranty paperwork which you're supposed to have. However, after the money was done being spent I feel like the service quality dropped. I've had my ring for 3 1/2 years and multiple stones have been loose. We don't live in state anymore so I wasnt able to uphold my end of the routine maintenance so I brought it in while visiting family and was thrilled when they offered to tighten it for free. 2 weeks after I took it in the stone was loose again, to the point now I'm afraid to wear it. My sister has a very similar size ring and diamond quality and she paid about $5000 less for hers at a different diamond store and after 10 years hasn't had any issues with it. For the amount of money we spent I was expecting a ring that would hold up a little better. It wasn't a horrible experience though and my ring is absolutely gorgeous but I feel we over paid for something that is constantly having loose stones. If you're planning on staying in the area and getting free maintenance regularly it might be a better experience than mine.
9 years ago (23-05-2017)
DO NOT SPEND YOUR MONEY HERE!!!! There is not enough space on this website to explain in detail the MULTIPLE HORRIBLE experiences we have had with Mesa Jewelers. But just so I can attempt to warn you what your future might hold IF you decide to purchase from this store, I'll go ahead and give you the nutshell versions. 1) We wanted a custom ring made for our first anniversary so we left my wedding ring (which was purchased at Mesa Jewelers) at the store to make sure the custom ring would 'match' the sizing of the custom ring. But when my wedding ring was returned to us, 3 diamonds were missing (without ANYONE telling us they would be removing diamonds or tampering with my wedding ring in the first place). After the jeweler put the diamonds back in the setting, the prongs were sharp and scratchy and we were told they would not be able to fix them. We were quite irritated so we decided NOT to have them create the custom ring. 2) A diamond fell out of my wedding ring and upon receiving the ring back after repairs, several diamonds were obviously discolored and flawed (pictures included). We thought the diamonds might have been replaced with fakes or that they had been cracked while being repaired. John (the owner) never offered us an explanation, and since he was not able to fix the issue by cleaning the wedding ring, he said our only option was to trade in the wedding ring for something worth twice the original value [insert eye roll]. We should have NEVER made a second purchase from Mesa Jewelers, but since the wedding ring we had was in an unacceptable condition, we decided to trade it in for a different wedding ring that I would be proud to wear. 3) During our first purchase AND during multiple other store visits, we were told that the wedding ring would be covered by Mesa Jewelers in the event of loss or theft. But to our dismay, when I did lose my second wedding ring only 5 months after purchasing it, we were informed they did NOT cover loss or theft of any jewelry. This was NEWS to us. Reluctantly, and because I was trying to take responsibility for loosing the set my husband had just purchased me 5 months prior, I purchased a third wedding ring through Mesa Jewelers. ***Make sure to have your fine jewelry appraised and added to your home-owners insurance since jewelry stores do NOT cover their pieces in the event of loss or theft. Lesson learned.*** 4) The third wedding ring was sent to Mesa Jewelers for a regular inspection and within 72 hours of receiving the set back a diamond fell out. We called and spoke with John (the owner) and he claimed that it was common for diamonds to wiggle lose in the Ultra-Sonic cleaner. Okay - but why wasn't the set inspected before sending it back to us? We again, VERY reluctantly, sent the set back to have the missing diamond repaired since it was covered under warranty. To our disbelief, the wedding set came back AGAIN with darkened and discolored diamonds (pictures attached). We wrote John (the owner) a very detailed letter documenting all of these events, and more, and requested a refund for the appraised amount of the third wedding ring (about half of what we had spent in total of the three separate purchases). He never responded to our letter (as we requested) and when we FINALLY reached him on the phone after several days, he hung up on us within 30 seconds. We are SHOCKED that John (the owner) has yet to apologize for any of these issues, provide any kind of explanation other than sloppy excuses, and that he claimed we were trying to "threaten" him with our letter - after we have spent over $6k in his store on THREE wedding rings, but one have ONE DAMAGED wedding ring to show for it. That is far from a threat - that is is a fact. The amount of time, stress and tears we have spent over the last four years dealing with Mesa Jewelers is truly unbelievable. ***If you read this review and only plan on purchasing ONE wedding ring in your lifetime, DO. NOT. BUY. HERE.***
9 years ago (01-04-2017)
I would highly recommend Mesa Jewelers and especially Chris, who helped my fiance and I choose just the right men's wedding band. They are fair, professional and very competitively priced. I will recommend Mesa Jewelers to everyone I know and meet!
10 years ago (07-07-2016)
I went to them looking for a specific piece of jewelry in mind. Brett was the associate who was helping me and was great, he was very nice and could answer all my questions. I was able to get what I wanted and my wife was extremely happy with it so thanks again Brett and Mesa Jewelers!
10 years ago (25-06-2016)
The people at Mesa Jewelers care about customer satisfaction. They are friendly and they work diligently to make your shopping experience second to none. The products are exquisite. There is something for everyone!
11 years ago (31-03-2016)
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