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Zales

  1. Colorado
  2. Grand Junction Jewelry Store

Reviews, get directions and contact details for Zales

Address: 2424 Old US Hwy 6 & 50 Ste 150, Grand Junction, CO 81505, USA
Phone: (970) 243-5000
State: Colorado
Zip Code: 81505


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Reviews
Aside from having purchased jewelry from the Vera Wang Collection at this store, helped by Zales Manager Andrea, we had purchased a diamond ring in 2014 from Gordon's Jewelry. A diamond fell out and was lost from the Gordon's ring. (Gordon's was later bought out by Zales, unknown to us.) At the time of purchase, Gordons failed to issue a Diamond Guarantee for the ring, which we didn't know should've been done. When speaking to CJ, Zales Sales Associate Mesa Mall, she said she would like to try to get that resolved by getting the Diamond Guarantee issued and then the diamond replaced. About a week and a half later, CJ called and said they issued the Diamond Guarantee and it should arrive by mail, which did that same day. CJ said the ring was sent for repairs. 2 weeks later, CJ called and said the ring was in and ready for pickup. So, we now have The Diamond Guarantee, a new diamond, a cleaned and inspected ring and couldn't be happier with Zales, service, products and overall experience. Thank you Andrea and CJ. Bravo Zulu!
8 years ago (04-08-2017)
Friends dont let other friends purchase from Zales. This Zales is like the walmart of the jewelry industry. We have owned a ring from zales for four years and have sent the ring in for repairs 7 times from loosening or missing stones. You will get a different story from each individual you talk to and the repairs are bandaid solutions. Will be ditching Zales ASAP to a quality jeweler.
8 years ago (21-05-2017)
Terrible customer service. First we were simply lied to about how long our order would take. We tried to explain that to a manager and she apologized, and expedited one of two rings, which honestly did not help at all. The very day we took it to corporate, they called and told us it would be in in two days. Fantastic, why didn't that happen right away? To make matters worse, when we arrived to pick up the rings, the computers were down so they couldn't access our account. Laura, the woman my now husband worked with, laughed instead of expressing any sympathy. I don't buy jewelry often, but I guarantee I will not shop here again after this lengthy and tiresome experience, and my friends and family will most definitely hear about it from me. One star because it's required.
9 years ago (10-09-2016)
Awesome products and great service. Just a little pricey (to be expected of course).
9 years ago (22-08-2016)
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