MetroWest Subaru

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Welcome to MetroWest Online, the Best New and Used Subaru Dealer in New England!

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MetroWest Subaru, located at 948 Worcester Road in Natick, MA is your premiere retailer of new and used Subaru vehicles. Our dedicated sales staff and top-trained technicians are here to make your auto shopping experience fun, easy and financially advantageous.

Please utilize our various online resources and allow our excellent network of people to put you in your ideal Subaru vehicle or the Pre-Owned car, truck or SUV of your dreams today!

Address: 948 Worcester St, Natick, MA 01760, USA

Phone: (508) 651-2000

Website

moc.kcartcdb@cdbtsewortem

State: Massachusetts

Zip Code: 01760

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Reviews

I bought my first Subaru here a couple of months ago and love, not only the car, but the patient and considerate service which has accompanied 
it . Every concern or question I have had was adequately addressed with a generosity of spirit that makes me know that they really do value their customers as people. That kind of care, to me, is part of what will helps me feel secure in the vehicle I am driving. Thank you, MetroWest for making this such a positive, forward moving experience.

 8 years ago (09-01-2018)

I had just bought my first 2018 Subaru Forester here. I am satisfied and happy. Thank you to Mike Cerqueira, for he explained well the features and answer all my questions and even up to now if i email him for questions. Thank you too, for not pressuring me while I am still deciding at that time instead he gave me ample time to decide. Also, the staff are very helpful and accomodating. I would like to say thank you to Robert, for the effort you have made in behalf of me for finding me a possible choices aside from my credit union. Definitely this branch is recommendable. Keep up the good work! Happy New Year!😀

 8 years ago (01-01-2018)

I was given a good price via email from Dan and was excited to help my niece shop for a new car, until we showed up, were told this car wasn't in stock but the same model in a different color would be the same price.  Then we test drove it.  We asked Our dealer to see if he could do any better.  He came back with Jeff who told us the price we were given was a mistake and the car would actually be $1400 more than the price they gave us (in writing and verbally in person).  I'm not sure if this is illegal legal, but it is definitely tacky and bad business.  I have bought two cars here and was helping my niece.  They have no standard of honoring their own mistakes, the customer being right, or doing the right thing.

Besides this when having my own car serviced they caused a foot long yellow scratch on my bumper.  They didn't point it out to me.  They did fix it finally, but it took over a month because they forgot to call me to tell me it was complete. 

I was happy with my first two interactions, but have had horrible interactions with their service department.  I'm guessing I'm not the only person who has struggled here since the entire service management team has turned over.  I had hoped the issue here was strictly tied to maintenance, but unfortunately this experience show the entire dealership lacks integrity and ethics.  They are short sided and do not value loyalty or the life long value of a customer.  At the end of the day we were $900 apart.  They lost my nieces sale, received this review, and any future recommendations or business from myself, girlfriend and niece.  

Stay clear of both sales and service

 8 years ago (07-12-2017)

I bought a new car in August. I love the car, Subarus are great, but there are much better dealerships in the area. Some of the sales staff are good, but it's really hit or miss. Expect to have your phone calls not returned and to be treated rudely by the office manager.

 8 years ago (23-12-2017)

I lease my vehicles and this is my 4th car from MetroWest Subaru. As a visiting nurse, I MUST have reliable transportation and Subarus are the BEST in all kinds of weather! Everyone at MetroWest, from sales to service to managers is professional, knowledgeable and friendly and never high pressure. I love knowing that my car is just one less thing I have to worry about! Just want to add kudos for my favorite salesman, for this and all of my Subarus, Josh Geller! I'm well taken care of, each time I visit MetroWest and, if you ask for Josh, you will be too!

 8 years ago (26-12-2017)

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