Miami Beach Building Department

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Address: 1700 Convention Center Dr, Miami Beach, FL 33139, USA

Phone: (305) 673-7610

Website

State: Florida

Zip Code: 33139

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Reviews

There are some pretty terrific people working here, but unfortunately the new system  they have rather than improve the work flow slows it down.
Administration Dept. is always helpful but there is only so much they can do, Specially with the fact that the building department has no say so over Public Works and Zoning causes issues that can become a real pain.
Love to come and see the friendly familiar faces, hate to waste time due to a failing system that is user UNFRIENDLY and SLOW to say the least.
Thanks to people like Mr. Mariano Fernandez, Tony Lopez, James Murphy, Steven Williams, Millie Robayna, Gabriel from Public works and many of the clerks and reviewers you will see the light at the end of the tunnel.
But once  again the system is a total FIASCO to conduct business in a thriving City that has so many projects going on.
The old system was much easier to navigate and much quicker too !!!

      
      
      
 8 years ago (07-06-2017)

they're very slow all the times and they always talking between them no doing their job properly.🖓🖓

 7 years ago (06-10-2017)

Staff is always helpful whether its via phone or at the actual building department. Very friendly environment, always greeted with smiles. 

The downfall however are the unannounced events that they sometimes have the day of. For example, one may get there in the morning and find a sign that states they will be closing early- however those who are unaware may show up to a closed facility. Also,  there is no heads up days prior to these events.. Maybe they can post on their website or for the regulars, have the signs up maybe 2 weeks in advance. 

Parking can  get a bit difficult unless you get there early. 

DO NOT go during LUNCH hours because the whole building goes on lunch recess together and you will be left in a dark room-literally. 
I would rather submit permits online as they've done in the past but this was discontinued. Making the drive down to Miami Beach isn't always ideal. 

I'm not sure how every stays sane after hearing the way they call out numbers. The automated voice system can get pretty overwhelming. 

Overall the Building Department gets the work done!

 8 years ago (27-09-2016)

If I could give negative stars, I would. It is absolutely incredible the level of incompetence and the lack of coherence there is in this department. As a customer, all of my experiences dealing with this city department have been less than satisfactory. There is no organization at all. Clerks tell you one thing over the phone and other representatives tell you a completely different thing in person. I wish they'd at least get themselves in the same page and train their staff to give the appropriate information. Cannot believe my tax payer dollars pay these salaries. Please PROVIDE the customer service we deserve and are paying you for. 

 9 years ago (22-07-2016)

I have a terrible experience at this facility.  It lacks Policies and Procedures.  One representative advises you that you have  the information you need and gives you in writing what you are missing and need to bring.  You go back with the documents you were told you needed and  the other representative tells you that the paperwork is incorrect. 

On my 3rd visit and still can't get a simple permit to install vinyl floors.  

It is detrimental to see how part  my tax payers money is being  used.

 9 years ago (22-04-2016)

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