Michigan First Credit Union

Reviews, get directions and contact details for Michigan First Credit Union

About

Michigan First is a high tech, member-driven credit union serving Michigan since 1926 with the latest in online financial management tools and resources.

Story

This page is managed by our marketing team. If you have a customer service issue, we want to help. However, to expedite the process, please contact our 24/7 365 Live Call Center at 800.664.3828.

Mission

Our company has a vision: to be the best and most highly regarded financial institution for our members. Our mission is to be the only financial institution for our members.

Each of our team members lives and breathes our core values, which are an integral part of our belief system. Our core values display what team members give each day to our members and help maintain our solid reputation in the community.

Service
We value service to the member above all else. We make a positive difference in their lives.

Hard Work/Efficiency
We take pride in working hard and being efficient in what we do.

Perseverance
We are never satisfied – always striving to do better.

Teamwork
We win as a team. Effective teamwork yields superior results.

Integrity
We conduct our business in an honest, legal, and ethical manner.

Address: 27000 Evergreen Rd, Lathrup Village, MI 48076, USA

Phone: (800) 664-3828

Website

moc.tsrifnagihcim@pleh

State: Michigan

Zip Code: 48076

Opening Hours

Monday: 8:30 AM – 5:00 PM
Tuesday: 8:30 AM – 5:00 PM
Wednesday: 8:30 AM – 5:00 PM
Thursday: 8:30 AM – 5:00 PM
Friday: 8:30 AM – 6:00 PM
Saturday: Closed
Sunday: Closed

Update Info

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Reviews

Used to be a good credit union up until about a year ago. Been a member since October 2011 and we are closing our accounts TODAY after work. 

I have a new job so first check is paper. Did remote deposit amd there is a 2 business day hold for funds to be released. Account has never been in anything other than good standing from the day we opened it 6 years ago. They won't make an exception for this one check,  RULES ARE RULES as they say at BANKS (you're just a number to them truly). 

I told my wife about this and she remembered that she had to open a separate account a couple years ago because she was the co-owner of our account and couldn't apply for a loan because she wasn't the 'Primary' of the two OWNERS of the account and had to open her own separate account, RULES ARE RULES. Why didn't I apply and let her be secondary on the loan? Well my credit score was 50 points lower than hers and since they don't go by the higher score of the two and go by the lower, we would have paid more in interest, RULES ARE RULES. 

After checking her account, they deducted $0.80 about a year ago making her fall below the $100 minimum requirement. Ever since they've been taking $3 from her account every month for being below the minimum. Never contacted or notified us in any form whatsoever, RULES ARE RULES!

They allowed her to remove the moneyperks from my joint account to cover the money they had taken from her personal account I'm surprised me there). However, they could only correct three of the errors and returned a whopping $9 because they aren't allowed to do anymore, RULES ARE RULES!!

I worked at a credit union call center for years and I never treated members the way we were treated over the phone on both of our calls! We always took every member and made the call and situation personal, there was never a RULE BOOK, every interaction and every outcome was different. Did we have rules? Absolutely, you have to, but we never left the member feeling like everything was black and white like this credit union makes us feel! Will be making a little stop after work to pull out all of our money! RULES ARE RULES!!!

THANK YOU MICHIGAN FIRST!!!!

 7 years ago (27-10-2017)

Dedicated folks who are always available.  24/7 access through the phone, chat, or socials.

 7 years ago (14-01-2018)

Can you really beat 24/7 live help and amazing social media care?

 7 years ago (15-12-2017)

This Credit Union is amazing! I joined during my time at Lawrence Tech for convenience and ended up keeping it when I moved away. When I returned to the area I was thrilled to be able to use the ATM, coin counter, and 365 Live no matter the time of day.

 7 years ago (23-08-2017)

I've been a memeber with this credit union since 2005, literally and my loyalty does not mean much to them. That is clear. I was advised by family, friends and peers to stop checking into third parties for help and go directly to my credit union which I did.. Gave them all my personal business and let them know what was going on, waited and was declined for the loan I applied for. It was for a very small amount at that, less than $1000! This million dollar company can't afford to help out a loyal customer with something so small. I have direct deposit set up to my credit union account, sure thing that they would get their money and they just said no. I'm not asking for a handout, just help. Definitely will be doing some research and taking my services elsewhere moving forward. This is just one of many incidents I've had  with Michigan First & potentially, hopefully the last as well!!

 8 years ago (21-06-2017)

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