Mon Health Equipment & Supplies

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About

Mon HealthCare, an affiliate of Mon General Hospital, has been providing medical product solutions to the north central WV area for more than 25 years.

Story

Retail Store Hours:
9 - 5 pm Monday through Friday
Weekday evenings by appointment.
Phone: 304-285-2700
Fax: 304-285-2704

Mission

To provide safety, security, comfort, and independence to our community by providing home medical products and services.

Address: 600 Business Park Drive, Morgantown, WV 26508, USA

Phone: (304) 285-2700

Website

gro.syshtlaehnom@erachtlaehnom

State: West Virginia

Zip Code: 26508

Opening Hours

Monday: 9:00 AM – 5:00 PM
Tuesday: 9:00 AM – 5:00 PM
Wednesday: 9:00 AM – 5:00 PM
Thursday: 9:00 AM – 5:00 PM
Friday: 9:00 AM – 5:00 PM
Saturday: Closed
Sunday: Closed

Update Info

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Reviews

We chose Mon Health Equipment & Supply following my husband’s hip replacement surgery.  A hospital bed was delivered and set up within minutes of being discharged.  All our questions were answered thoroughly & professionally .  When the bed was no longer needed, a quick phone call to schedule pickup was convenient, too!

 9 years ago (28-11-2017)

Screwed up big-time in getting urgent and essential custom compression stockings

 9 years ago (05-07-2017)

I've had more trouble with this company. I know that I'm not the only person in the area who uses CPAP and has a small head & face, but they refuse to order a size small (I've tried with two different mask styles) if it's not already in their system. Since everything in their system has been added at some point, I don't understand the problem. Their automated phone system is cumbersome and has sent me the wrong product on more than one occasion, as well.

 10 years ago (08-06-2016)

I have been with Mon HealthCare since I got my first CPAP in 2010.  At first, they were great.  They answered all of my questions, helped me get going and provided supplies on a regular basis.  Over the past couple of  years, their service has gotten worse.  Here are some examples:

They went to an automated calling service that reminds you when you need supplies. You can order through this service.  Several times, I have ordered and have not received my supplies.  When I called, I was told that my prescription ran out.  But, the automated system clearly stated that they would contact my physician to get a new prescription.  They never did.

They once sent me the wrong mask which I had to return.  I also once received a chin strap that I never ordered nor used. The chin strap was still on my auto-order list even though I asked them to remove it twice.

Last year, I ordered supplies in late November and didn't get them until mid-January because my prescription had run out and then they kept forgetting to order them. 

Most recently, when wanting to order a new CPAP (mine is over six years old), I was told my insurance would not pay for it and I had to pay $5,200.   You can now buy new CPAPs for under $1,000 online. I called my insurance and they agreed to contact Mon HealthCare to straighten this out.  I told them to never mind, I'm changing providers.

I wrote a letter about a year ago telling Mon HealthCare about these issues, but they never responded.

It is too bad that their service has gotten worse.  Fortunately, there is competition in Morgantown.

 10 years ago (09-06-2016)

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