Mon Health Equipment & Supplies

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About

Mon HealthCare, an affiliate of Mon General Hospital, has been providing medical product solutions to the north central WV area for more than 25 years.

Story

Retail Store Hours:
9 - 5 pm Monday through Friday
Weekday evenings by appointment.
Phone: 304-285-2700
Fax: 304-285-2704

Mission

To provide safety, security, comfort, and independence to our community by providing home medical products and services.

Address: 600 Business Park Drive, Morgantown, WV 26508, USA

Phone: (304) 285-2700

Website

gro.syshtlaehnom@erachtlaehnom

State: West Virginia

Zip Code: 26508

Opening Hours

Monday: 9:00 AM – 5:00 PM
Tuesday: 9:00 AM – 5:00 PM
Wednesday: 9:00 AM – 5:00 PM
Thursday: 9:00 AM – 5:00 PM
Friday: 9:00 AM – 5:00 PM
Saturday: Closed
Sunday: Closed

Update Info

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Reviews

We chose Mon Health Equipment & Supply following my husband’s hip replacement surgery.  A hospital bed was delivered and set up within minutes of being discharged.  All our questions were answered thoroughly & professionally .  When the bed was no longer needed, a quick phone call to schedule pickup was convenient, too!

 8 years ago (28-11-2017)

Screwed up big-time in getting urgent and essential custom compression stockings

 8 years ago (05-07-2017)

I've had more trouble with this company. I know that I'm not the only person in the area who uses CPAP and has a small head & face, but they refuse to order a size small (I've tried with two different mask styles) if it's not already in their system. Since everything in their system has been added at some point, I don't understand the problem. Their automated phone system is cumbersome and has sent me the wrong product on more than one occasion, as well.

 9 years ago (08-06-2016)

I have been with Mon HealthCare since I got my first CPAP in 2010.  At first, they were great.  They answered all of my questions, helped me get going and provided supplies on a regular basis.  Over the past couple of  years, their service has gotten worse.  Here are some examples:

They went to an automated calling service that reminds you when you need supplies. You can order through this service.  Several times, I have ordered and have not received my supplies.  When I called, I was told that my prescription ran out.  But, the automated system clearly stated that they would contact my physician to get a new prescription.  They never did.

They once sent me the wrong mask which I had to return.  I also once received a chin strap that I never ordered nor used. The chin strap was still on my auto-order list even though I asked them to remove it twice.

Last year, I ordered supplies in late November and didn't get them until mid-January because my prescription had run out and then they kept forgetting to order them. 

Most recently, when wanting to order a new CPAP (mine is over six years old), I was told my insurance would not pay for it and I had to pay $5,200.   You can now buy new CPAPs for under $1,000 online. I called my insurance and they agreed to contact Mon HealthCare to straighten this out.  I told them to never mind, I'm changing providers.

I wrote a letter about a year ago telling Mon HealthCare about these issues, but they never responded.

It is too bad that their service has gotten worse.  Fortunately, there is competition in Morgantown.

 9 years ago (09-06-2016)

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