Monro Muffler Brake & Service

Reviews, get directions and contact details for Monro Muffler Brake & Service

Story

Monro Muffler Brake & Service is your source in Essex Junction, VT for complete automotive care for your vehicle. We also carry thousands of name brand tires, ready to be installed. Monro's One Easy Price pricing policy guarantees you the lowest total price on all your auto service, repair and tire needs.

Address: 114 Pearl St, Essex Junction, VT 05452, USA

Phone: (802) 878-2677

Website

State: Vermont

City: Essex

Zip Code: 05452

Opening Hours

Monday: 7:30 AM – 7:00 PM
Tuesday: 7:30 AM – 7:00 PM
Wednesday: 7:30 AM – 7:00 PM
Thursday: 7:30 AM – 7:00 PM
Friday: 7:30 AM – 7:00 PM
Saturday: 7:30 AM – 6:00 PM
Sunday: Closed

Update Info

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Reviews

This is the only place that I take my vehicles because I know they care about my cars as well as my family's safety. I have always received impeccable customer service and the guys are eager to quote me the best prices they can offer.  The drive card is great for getting a discount on oil changes and helps stretch your budget on the larger jobs with 0% interest for 6 months.  They have completed a wide range of services for me over the past few years and I've not once had an issue with anything they worked on.  Great shop!

 8 years ago (13-03-2018)

I was quite disappointed in my first experience at Monro last year having a state inspection.  I was pushed around and bullied into having things done on my car that I didn't want to have.  I didn't want to return to Monro, but it was the only place in town with time this week.  It was also the cheapest oil change, or so I thought.  I received a coupon in the mail for a $24.99 oil change with free tire rotation ($17.99 with their Drive card, $24.99 without).  I came in today at 3pm and I was barely pulling out of their driveway at 4:30pm.  I'm not sure what about an oil change and a tire rotation should take an hour and a half, but I did see my car up on the lift with no one attending to it for quite some time.  After about 45 minutes, a mechanic came out to tell me that they'll change my oil, but only if I add an $11 engine flush.  I gave him my coupon and he responded "They send out these coupons to everyone but they're really only for people with Drive cards, do you have one?" And I responded "no" because I don't, and he put the coupon aside.  I thought nothing of this at the time.  Additionally, they had checked my battery and the print out read "replace battery".  (I'm sure they all do).  I said "no, thank you" to a battery replacement today and he responded "well let me just get you an estimate" and got on the phone and the computer looking for a price.  It took him about 15 minutes to come up with an estimate for the battery I didn't want and he printed it up to give to me, all while explaining cold cranking amps to me (which I understand perfectly) and why I need a new battery now.  I said "just the oil change and the tire rotation for today, thanks".  It felt like I was talking to a wall.  He went back into the shop to complete my service.  10 or so minutes later, he came back out and told me that I was missing a lug nut and that it would be $2-$3 to replace it and I authorized putting in a new one and he returned to my car.  When *finally* my OIL CHANGE was complete, my total was $50.29. $50.29!!! For a $24.99 oil change?  I was so fed up that I paid the bill and left.  TRIED to leave, rather, because a big delivery truck was in their yard blocking the garage bay my car was in.  "You'll have to wait for the truck to move then we'll pull your car around."  All the while, customer after customer was in and out before me, receiving kind and quick service.  When I got home, I looked over the bill and I saw that I had been charged $29.99 for my oil change ($5 more than what the coupon read), I had been charged $11 for the engine flush I was bullied into having (and I never said "yes, please do this"), and the $2-$3 lug nut was $4.50+$2 "shop fee".  All plus tax of course.  Needless to say, I am NOT pleased with my experience and will not return to Monro.

 9 years ago (05-01-2018)

I have always had a good experience at this location.  Jason and the current team have gone above and beyond for me, doing honest reasonably priced work.  I go to them first if possible for brakes, tires, inspection, oil changes, anything I can have them do. I trust them with our cars and trucks.

 8 years ago (21-03-2018)

This place is an amazing for repairs or just a light bulb and tires. I have been to this shop many times because the people are very nice they treat you as if you were family. They helped me out with many problems or questions I may have had. If you want your vehicle fixed or have questions I would definitely call them.

 8 years ago (18-02-2018)

Jason is a great guy. Finds all the problems and fixes them with no hassle. Best experience to give me the best performance. Affordable prices is what everyone needs, that’s why I choose Monro.

 8 years ago (03-03-2018)

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Monro Muffler Brake & Service

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