Monro Muffler Brake & Service

Reviews, get directions and contact details for Monro Muffler Brake & Service

Story

Monro Muffler Brake & Service is your source in Oneida, NY for complete automotive care for your vehicle. We also carry thousands of name brand tires, ready to be installed. Monro's One Easy Price pricing policy guarantees you the lowest total price on all your auto service, repair and tire needs.

Address: 123 Genesee St, Oneida, NY 13421, USA

Phone: (315) 363-1901

Website

State: New York

City: Oneida

Zip Code: 13421

Opening Hours

Monday: 7:30 AM – 7:00 PM
Tuesday: 7:30 AM – 7:00 PM
Wednesday: 7:30 AM – 7:00 PM
Thursday: 7:30 AM – 7:00 PM
Friday: 7:30 AM – 7:00 PM
Saturday: 7:30 AM – 6:00 PM
Sunday: 9:00 AM – 5:00 PM

Update Info

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Reviews

Anther great experience getting my car fixed. I’ve been taking my car here for 5 years and they are always HONEST and courteous. My car is always repaired correctly at a reasonable cost. I will continue to recommend Monroe Muffler in Oneida for the work they do.

 8 years ago (19-05-2018)

I have been getting my car serviced here for many years, I wouldn't go anywhere else. I have been given the best deals possible on all work that has been done to my vehicle. I like that they bring you to the bay and show you what needs fixing!!!

 8 years ago (17-05-2018)

Monro has a great atmosphere and the employees are always very helpful going above and beyond for everyone they provide for. I've brought in numerous vehicles All having their own issues but the employees are all straight forward and are looking out for everyones best interest even if it means they miss out on something bigger and better. Definitely family friendly. I would recommend to everyone. Thanks Monro

 8 years ago (09-04-2018)

Staff explains the work they’ll be doing well and seeks your input. Fair prices for very good service. I’d recommend.

 8 years ago (18-05-2018)

I had an appointment for a routine oil change. The supervisor on duty helped the customer in front of me and before checking me in, answered the phone and ignored me. In a customer service world, you should be helping the customer physically in front of you rather than answering the phone. Ultimately, I was checked in 16 minutes after my appointment time. The supervisor complained about the phone and didn't mention anything about extended wait times. My car was finally taken into the shop 40 minutes after my appointment time. The oil change and tire rotation itself did not take an unreasonable time but I had to prompt the supervisor to see what was going on once it was done. The mechanic was apparently new and can't reset the light? He left the car, hood up, in the shop and went to get a new vehicle while the supervisor complained about the phone some more. I wasn't able to check out and leave with my vehicle for two hours and twenty minutes after my scheduled appointment. And, yes, I waited and confirmed that I was waiting. Not once did the supervisor, Howard, check on customers or give updates, instead he wandered around the counter and shop grousing about the phone ringing. The overall vibe of the shop was very negative; even others waiting for their cars mentioned that everytime they come in this is true. I have used this location in the past for other vehicles and have always been on the fence about whether I would return. This latest experience has definitely sealed the deal. I will not be back to this Monro.

 8 years ago (24-02-2018)

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Monro Muffler Brake & Service

Reviews, get directions and contact details for Monro Muffler Brake & Service

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