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Monro Muffler Brake & Service

  1. New York
  2. Cortlandt Car Repair

Reviews, get directions and contact details for Monro Muffler Brake & Service

Story

Monro Muffler Brake & Service is your source in Cortland, NY for complete automotive care for your vehicle. We also carry thousands of name brand tires, ready to be installed. Monro's One Easy Price pricing policy guarantees you the lowest total price on all your auto service, repair and tire needs.

Address: 1084 NY-222, Cortland, NY 13045, USA
Phone: (607) 756-4918
State: New York
Zip Code: 13045


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Reviews
Very professional and detailed shop! The manager is one of the best out there! All around a fantastic group of people and shop! They look out for their customers and care about them, they aren't out to rob your pockets they actually help you save money and it's all in a timely matter!😁
8 years ago (10-09-2017)
I called at 8 am on Thursday to get my tire fixed and explained it was the valve stem or maybe the sensor that needed to be replaced. Greg said he would start calling around to locate the part. I arrived at 10 am and no calls had been made but that was no big deal so I left the vehicle there and was told I would get a call after they looked at it and got the part-this never happened either. I called again around 4 pm and was told by Greg he had gotten a run around from Driver's Village about the part and would call them back so I called Driver's Village and Monroe never contacted them (which I was pretty sure they hadn't). I went down to get my vehicle and now the tire is completely flat so I called a local tow company that also does repairs to come and pick it up. Rick and Rich have already replaced the valve stem (11 am on Friday) and the I can go pick it up. This wasn't the first time I've had issues with Monroe but it will be the last! Rick and Rich has helped me out many times through my AAA and I forget they do repairs and didn't know they sell tires, seems they do it all so they have a new customer that has more than one vehicle. They really are the best!
8 years ago (15-09-2017)
I had previously went to monro for a few oil changes and an alignment and all was well. Recently however, I went for an inspection and had a very negative experience. A while after dropping my car off I received a call with a list of things that were wrong including the rack and pinion steering and power steering pump. The man said he would not pass me for inspection and it would cost $1,500 to fix. I went in to speak with the man face to face to get a better idea of the issues. A friend suggested I get a rack and pinion out of a junk car rather than buying a new one to cut costs but the man didn't need entertain any other options but what he had provided me with. He was pushy about me buying the parts soon and was listing off how many days it would take each to come. Being a young woman I recognize that people often take advantage, especially since many my age are unaware of cars. Luckily, I grew up in a family that is very car educated and knew to get a second opinion. I went to another local place and asked them to give me an inspection, not letting them know about what Monro had told me. Soon after the second place called and said my car was all set and I was passed for inspection. I found this pretty fishy since the first guy made it seem like my car was a huge issue. Recently I decided to get a third opinion from my family's usual mechanic. This time I made him aware of what the man at monro had told me. The only thing the mechanic could find was a small leak from the rack and pinion in which he put in sealant, which was a very minimal cost. He said there was no other issues with the system and was not even close to needing to be replaced. Needless to say I'm very upset over Monro for attempting to take advantage. So hard to find trusted mechanics!
8 years ago (15-06-2017)
Did more work than i asked for, corporate office will do nothing. I was ripped off by these crooks. Ill find someplace else to get work done.
8 years ago (19-08-2017)
I went to Monro 3 times for the same exact problem and they claimed to fix it every time, yet it never actually was fixed. The second time I spoke directly with a mechanic (instead of the sales manager) and he let slip that I needed new rotors, as mine were warped. I had paid for new rotors the first time! I was given some silly story about new rotors warping and rusting in cold weather, but since my rotors were under warrantee, they would "replace" them for free. They obviously never replaced them in the first place. While I was in there demanding they actually fix my problem or give me a refund, a man came in to ask about the tire rotation he had just received. It was not written on his receipt as having been done. The sales manager told him that it was a free service, so they didn't write it down, but assured him it had been done. The man then told the manager that he had marked his back tire and the service had not been done at all! They lied to him just as they had lied to me!!
8 years ago (06-04-2017)
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