NAPA Auto Parts - Auto Parts Of Lavergne

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Address: 5088 Murfreesboro Rd, La Vergne, TN 37086, USA

Phone: (615) 793-7614

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State: Tennessee

Zip Code: 37086

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Reviews

I Called the NAPA store and spoke with Perry, to purchase a cooling fan for my car. Perry told me the price for the fan and stated he would have the cooling fan Within a hour. I then ask Perry does NAPA install cooling fans he told me no NAPA does not install cooling fans but he knew a auto shop that does close by ''WOOD AUTOMOTIVE'' 615 585-6224.   I then called Wood Automotive (615 554-6224) and spoke with the mechanic on duty he told me come by his shop. I then drove to Wood Automotive in Lavergne Tn. ( behind suntrust bank) the mechanic told me instead of paying NAPA he'd only charge me $164 to repair my old fan I then agreed. I waited 3 hours (mind u while I'm waiting 3 hours I'm watching my car jus sit there and no mechanic worked on it so after 3 hours go by the mechanic put 2 screws in my cooling fan and told me I'm ready only spending maybe 15mins actually working on my vehicle. I paid the mechanic $164 and drove away after 10mins my car ran HOT and I had to pull over on the interstate I called Wood Automotive and told the mechanic he then began to be argumentative and loud talking me so I called Perry at NAPA Store (since he's the one that referred me to Wood Automotive. Perry stayed on the phone with me as I was on my way back to Wood Automotive. Finally I get to the mechanic and he sees visually that the cooling fan in my car doesn't work. The mechanic at Wood Automotive offers me only $100 refund when clearly he didn't fix the problem. Perry, at NAPA store agreed to sale me a new cooling fan for $100. The mechanic at Wood Automotive was extremely unprofessional and very rude I don't recommend anyone going to WOOD AUTOMOTIVE IN LAVERGNE TN 615 554-6224 (behind suntrustbank)
The next day 05/04/17 I stopped by the NAPA store to purchase the new cooling fan from Perry,  he wasn't friendly at all he said to me I never seen u in my store before I thought u said u come in here all the time.  (What kinda of customer service is that) right is right and wrong is wrong.

 8 years ago (08-05-2017)

Professional services. Friendly people. My favorite parts store. 

 8 years ago (07-01-2017)

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NAPA Auto Parts - Auto Parts Of Lavergne

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