Nery's Auto Repair

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About

Looking for a reliable and honest mechanic? Nery's Auto Repair is conveniently located for those living in Torrance, Palos Verdes, Lomita and The South Bay.

Story

Looking for a reliable and honest mechanic? Nery's Auto Repair is conveniently located for those living in Torrance, Palos Verdes and The South Bay.

Address: 2429 Lomita Blvd, Lomita, CA 90717, USA

Phone: (310) 489-3374

Website

moc.oohay@1hyren

State: California

City: Lomita

Zip Code: 90717

Opening Hours

Monday: 8:00 AM – 5:00 PM
Tuesday: 8:00 AM – 5:00 PM
Wednesday: 8:00 AM – 5:00 PM
Thursday: 8:00 AM – 5:00 PM
Friday: 8:00 AM – 5:00 PM
Saturday: 8:00 AM – 5:00 PM
Sunday: Closed

Update Info

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Reviews

I'm a long time Lomita resident (18 yrs) and saw this auto shop pop up down the block so I gave it a go.

My truck failed smog elsewhere and Nery's was a certified smog repair station.  Being a couple blocks away, I figured I'd give them a shot at diagnosing and repairing my truck.

When I dropped it off, I told them it failed smog (provided the failed paperwork) and that it runs rough (rich according to the failed diagnosis). Nery's quoted me $100 to diagnose the truck, which would then go towards the repair (very standard).  I dropped the truck off on a Thursday evening and walked home.  An hour later Nery's called to say it was ready for pick up and that it passed the smog!  Great!  

My fiance dropped me off at Nery's and Nery tells me the total was $175.xx.  I asked him to explain the bill and he said diagnoses, plus smog check.  I asked him what did he diagnose? Nery said that they ran the truck on the smog machine and then performed the smog check (which it passed).  I said, "OK, so I owe you $75 for the smog check."  Nery was quite agitated at this point and repeated the same thing back to me, to which I responded " I understand the $75 Smog check, but what did you diagnose and/or what did you fix?"

Nery had no words, was even more upset and told me he doesn't want customers like me anyway and that he would accept the $75 for the smog check.  I tried explaining to him my logic in in the question, thinking maybe there was a language barrier (I was calm and collected the whole time).  I explained to him that I was sorry this transaction ended like this, as I was looking forward to using a local neighborhood shop.  He didn't care, was pissed off and told me he doesn't want my business.
(very reminiscent of how someone reacts to being caught in a lie)

Now, I always try to defend auto shops as they tend to get a bad rap by being blamed for using poor business practices.  I have worked in the auto service industry for a combined 10 years (Cadillac, Toyota & Honda).  I hated witnessing this, but I gotta call out BS when I see it.

Sorry Nery, I wanted to like your shop.  I even mentioned how impressed I was with all your glowing reviews on Google and Yelp (which you didn't seem to even acknowledge.  I don't get it, maybe you were having a bad day?

 8 years ago (16-03-2018)

Great service

 8 years ago (01-04-2018)

A+++ service. I have used many mechanics for my vehicles over the years and I must honestly say that Nery's Auto Repair is by far the one that I trust the most. Nery and his expert crew have been working on my families cars for over 10 years and I do not see that changing any time soon.

 10 years ago (09-06-2016)

Only The best service 

 12 years ago (09-01-2015)

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