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Reviews, get directions and contact details for New Balance

About

Proud to feature more than 100 years of Boston-based design, innovation and a passion for excellent.

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New Balance Community Ground Rules:

1. Be courteous and respectful.

2. It’s okay to talk about other brands you like, but don’t pitch, promote, or sell. Do tell us what you really think.

3. We reserve the right to remove posts, comments, etc. that are abusive, threatening, promotional, off-topic, disruptive, or leading conversation in an unproductive direction. We will also remove any promotions, contests, or giveaways other than our own.

4. If you need help with a customer service issue, the best way to get fast and personal assistance is to call our toll-free number (800-595-9138).

5. As new situations arise, we may change or add to these ground rules – we’ll let you know when we do.

Address: 583 Boylston St, Boston, MA 02116, USA
Phone: (617) 266-1583
State: Massachusetts
Zip Code: 02116


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Reviews
Very knowledgeable and helpful sales associates. They took the time to understand what I was looking for and what type shoes would work the best for my feet. I felt at ease the whole time. Great job guys!
8 years ago (05-10-2017)
Nice choice of clothes mix of sportswear and streetwear, plus u have some Boston exclusive since the brand was created there :)
8 years ago (05-10-2017)
Bad management, good sales representative - Sales representative in charge of helping me was fantastic, he was willing to go above and beyond to explain features to me and order a color that wasn't available in the store for me from the warehouse. Upon checking out, the very rude manager took it upon himself to angrily explain to the sales rep "we don't order inventory that way anymore" (all while I was sitting there checking out). I thanked the manager and the sales rep for their help and the manager was completely silent. Love the shoes and store, generally speaking... but I think upper management might want to consider who they throw into managerial store positions; especially at a location as valuable as Boylston St.
8 years ago (03-03-2017)
Love this store! Customer service is great.
8 years ago (14-09-2017)
The service at this particular location was fantastic. I went in with the goal of purchasing a new pair of running shoes and was helped by an excellent and knowledgeable associate named Michael who took the time to help me find the ideal shoe for my needs. Thank you.
9 years ago (03-01-2017)
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