facebooktwitterpinterest
mobil menu

UGG

  1. Back Bay East
  2. Boston Shoe Store
  3. Massachusetts Shoe Store

Reviews, get directions and contact details for UGG

About

UGG Australia stores offer a wide selection of footwear, apparel, accessories and handbags for men, women and kids - all delivering premium craftsmanship and comfort that feels like nothing else.

Story

UGG® Australia stores offer a wide selection of footwear, apparel, accessories and handbags for men, women and kids - all delivering premium craftsmanship and comfort that feels like nothing else.

Address: 75 Newbury St, Boston, MA 02116, USA
Phone: (617) 657-0622
State: Massachusetts
Zip Code: 02116


Update Info
Similar places near
Nordstrom Rack Newbury Nordstrom Rack Newbury 102 meter Overall this is a pretty good Rack store. It has plenty to choose from and offers a g...
Cole Haan Cole Haan 122 meter Excellent selection, quality, and service!
Allen Edmonds Allen Edmonds 141 meter First time buyer of leather shoes. Staff was wonderful and spent an hour measuring an...
New Balance New Balance 267 meter Very knowledgeable and helpful sales associates. They took the time to understand wha...
The Tannery The Tannery 498 meter I will NEVER shop at this store ever again. The owner was so rude.. I went into the s...
Nike Boston Nike Boston 503 meter Jared was the best person to go to for questions to find the perfect shoe. He's extre...
Timberland Timberland 510 meter The store was super neat and the staff was super friendly and helpful. They did every...
The Walking Company The Walking Company 523 meter The employees are willing to go above & beyond to help you find something that works ...
Sneaker Junkies Sneaker Junkies 782 meter Friendly service. We were from out of town and they told us all the good eats in area...
John Fluevog Shoes John Fluevog Shoes 937 meter It seems to be impossible not to enjoy visiting this store - even if you don't buy an...
Heartbreak Hill Running Company Heartbreak Hill Running Company 1 miles Amazing service. They put me on the treadmill and recorded my running motion and expl...
Expressions of Boston Expressions of Boston 1 miles This is a great place to buy shoes in Boston. The location is superb especially for v...
SKECHERS Retail SKECHERS Retail 1 miles Great place with great show selections. The prices are good too.
Foot Paths Foot Paths 1 miles My fav store... guess I'm a regular.. hahahaha... worker said to me yesterday 4/4/17;...
DSW Designer Shoe Warehouse DSW Designer Shoe Warehouse 1 miles I’ve shopped there often and they have a huge variety of shoes. Men and women have fl...
Johnston & Murphy Johnston & Murphy 1 miles I bought some shoes a year ago from this store that I took good care of and used spar...
Allen Edmonds Allen Edmonds 1 miles High quality shoes with high quality personalized service. I immediately felt at ease...
Crocs Crocs 1 miles Such assholes ! Rude , Arrogant and extremely careless. Tried Cheating in price until...
Reviews
Please pick up your phone during your business hours! Also the "hours" on your official website should be updated since it is clearly not 9AM - 10PM! It appears to be 10AM - 8PM from the voicemail (during the numerous times I unfortunately cycled through in vain through the switchboard). Very problematic if I'm trying to get in touch with you and no one is there to answer a simple question. Aside from the major disjoint in the overall UGG brand (in short their online customer service support is little to non-existent aside from Facebook messenger, which takes hours in between responses), I was pleasantly surprised by the in-store service. I mentally prepared myself for extreme rudeness and apathy from previous Yelpers' descriptions. My SO and I popped over to this small standalone store on Newbury and took a quick look around hoping that maybe there was some shred of hope that someone at the store could resolve my corrupted gift card issue. They don't seem to have extensive inventory of all the shoes featured online, but hey Boston rent ain't cheap right? I ordered 2 pairs of boots online 1 for my SO and 1 for myself along with a leather cleaning kit. Unfortunately the boots didn't fit (seems to run small) so I dreaded dragging myself back here to make the exchange/return. It took me hours to even get a hold of someone on the phone to confirm that I could return an online order. The online messages exchanged with their Facebook left me in the dark of the store's policy/discretion to exchange or refund products purchased. Surprisingly I was able to get a hold of someone immediately to help me find replacement shoes to try on and put my return on hold for the exchange. I waffled between a snug 6.5 and comfier 7, and decided to go with the 6.5 due to how bulbous the 7 made my feet look! The manager needed to authorize the online exchange and thankfully he didn't give me any grief about the transaction. I also exchanged the leather kit for a suede cleaning kit. The new boots were actually slightly less expensive than the ones I ordered online with a gift card so I had a remaining credit due to me of $3 and change. He cashed it out for me instead of giving me a minuscule gift card. I appreciate the gesture after all of the backend struggles I faced with the UGG online customer service. If only we could have concluded a happy ending there... Sadly the shrink wrapped suede cleaning kit erupted on my journey home taking the T. (I swear I am cursed with this brand!) Once I peeled away the shrink wrap, it unleashed a torrent sticky liquids and the stench of concentrated cleaning solution. I had to remove everything from the box and wipe down with a paper towel. Now you may be asking, why didn't you just exchange it? Honey... you don't know how many correspondences I've had with them already! I'll just deal with this minor set back to spare myself any additional frustrations. Anyway the overall in-store experience was pleasant. Perhaps the store turned over to better staff? Nothing for me to complain about with my interactions with them, since they were fairly helpful and understanding of my situation.
9 years ago (25-09-2017)
service was great and easy to work with
9 years ago (08-12-2017)
I am giving a positive review because of the manager at this particular location. After a half hour of trying on boots, I went all the way home to find mismatched sizes in the box. I was annoyed that I had to go back to the store. The manager (didn't catch his name) listened to what I had to say, was super apologetic, and quickly made the appropriate switch. His helpfulness and calm demeanor were both greatly appreciated. He handled the situation really well, and I felt it warranted a good review.
11 years ago (19-03-2016)
Not happy with the service here. Staffs are awful and they are very very bad. Would feel much better off getting the boots somewhere else. Not happy at all! Going to be my last time buying here.
10 years ago (16-12-2016)
Mom loves Ugg
9 years ago (01-06-2017)
Comment on this business

UGG map

to add UGG map to your website;



Find nearby businesses, restaurants and hotels

Copyright 2025 | All rights reserved (v2)

Terms Of Service
Privacy Policy
Business Listing Service Agreement
0.0059 Loaded in seconds

We use cookies

We use cookies and other tracking technologies to improve your browsing experience on our website, to show you personalized content and targeted ads, to analyze our website traffic, and to understand where our visitors are coming from. Privacy Policy