NEW ENGLAND TIRE Car Care Centers - Warwick

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Address: 1590 Warwick Ave, Warwick, RI 02889, USA

Phone: (401) 737-1400

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State: Rhode Island

Zip Code: 02889

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Reviews

Extremely rude and unprofessional when I came to get a state inspection. As i am from the state of Florida, my vehicle has window tint. Per the statutes available to see online, a tinted vehicle could possibly be permitted if it is at 70%, but apparently inspectors, as the DMV director clarified, are taught to deny any car with non factory. Rather than calmly and professionally explain this, the customer service representative, an older white man, chose to simply repeat that my vehicle did not pass inspection and failed to address my concerns. 

The mechanic proved even ruder on the matter, at one point insinuating I would face a fine by saying the state would "fail me even worse" and then sarcastically told me I should register the vehicle again in Florida. I felt as though I were being insulted and attacked purely because I did not understand and had received conflicting information. They refused to test the windows for the actual percentage, which seems strange considering this is an auto shop authorized to do inspections. 

They also attempted to upsell me on a brake pad change for almost $300, and yet told me they weren't able to remove this horrific tint from my car. I am unsure how certified mechanics aren't able to do this repair. The brake pads were replaced for substantially less at another shop. I will not be returning to this auto shop, and I will be actively dissuading others from seeking assistance here. I do not think this is how a customer or a new resident to New England should be spoken to.

 9 years ago (02-11-2016)

Tried telling me that just to install 4 spark plugs was going to cost around $200. Some of the biggest crooks in the history of mechanics

 8 years ago (17-03-2017)

They didn't answer the phone at 9:30 am on a Wednesday morning. I've never taken my car there.

 9 years ago (12-08-2016)

In and out in no time, happy customer for years 

 8 years ago (22-03-2017)

Update: ***I took it to another shop instead and they're fixing it for half what we were quoted at New England Tire with fewer things "wrong." Save your money.***

I would give them no stars if I could. New England Tire was recommended to me by a friend of mine. I thought, "great, must be a mechanic I can trust!" I was wrong. The first time I took my car there, I needed an oil change and to replace a blown tire. They did fix it, but the price did not match what I was quoted on the phone and they had done unauthorized work on the vehicle. A few months passed and it came time for state inspection. I thought I'd give them another chance because my friend likes them and they're close by. I told them that the check engine light was on so it would fail inspection and I needed to know why. They called to get authorization for work with $1350 worth of mostly minor repairs that had to be done and they couldn't inspect it today because it wouldn't pass until the repairs are done and I take it through a drive cycle. Frankly, my fiancé and I don't believe them and we plan to take the car elsewhere for a second opinion. However, when I called right back to tell them that we did NOT authorize the work, they said they had already done the oil change, so we would owe them for that, the diagnostic, and the state inspection. I refused to pay for a failed inspection, since I told them myself it would fail. When I said that this was the second experience I'd had with them where I felt they were being shady, the man (Anthony, I think) became very aggressive on the phone and told me he was offended because he'd never been called that in his life. He actually argued with me about it instead of in any way hearing my concerns and working to rectify them...even when the conversation escalated to the point that I told him I would not be bringing my car back there again. He didn't even go as far as to say, "I'm sorry you feel that way, but here's why I think we've been honest with you." Instead, he was so aggressive and rude that I was actually shaking when I got off the phone. They have twice been shady with me in their dealings now, and showed an utter lack of respect and customer service when I voiced my concerns. So much for "the customer is always right." They've lost any chances at my money. I won't be going back. 

 10 years ago (30-06-2015)

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