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Reviews, get directions and contact details for Norridge Jewelers

About

The Kohler family offers over 60+ years expertise in all things BLING and jewelry! From engagement rings to buying gold - we're your TRUSTED Jewelry Resource!

Story

ABOUT US

Norridge Jewelers, originally known as Kohler Brothers, started over 60 years ago offering repair services for retail jewelers and manufactures in downtown Chicago Jewelers' Row. From the start, Richard (Budd) and Frank Kohler quickly established themselves as a top notch repair center across the area.

The Kohler Brothers expanded their business by moving into hand crafting jewelry and thus discovering a golden secret: it was less expensive to manufacture a piece from scratch then to sell an identical piece from a manufacture. This secret still rings true today and we use it daily to save our customers money.

During the early 1970's when his two sons, Richard Jr. (Rick) and David, were finishing high school Budd Kohler considered going retail. Rick joined the repair business in 1974 followed shortly by his cousin, Jim Lima. In 1976, Budd first opened the retail store Norridge Jewelers at Oketo and Irving Park; he then moved the store a few years later to its current location at the corner of Cumberland and Lawrence. Among others, Budd's wife Eleanor, son David and eventually his sister, Rosemary helped run the retail business. Since Budd and Eleanor's retirement in 1991, David has taken the reins at the store while Rick manages the downtown repair shop with their sister Barb helping out at both sites.

Over the years, Norridge Jewelers has created bonds with countless members in the community and the surrounding suburbs. It is not uncommon for us to sell engagement and wedding rings to multiple generations within the same family. The Kohler Family also has been dedicated to delivering quality hand crafted jewelry at low prices. We custom design more engagement sets than any other jeweler in the area. In the meantime, our repair business has continued to flourish servicing many of the same jewelers we did over 60 years ago along with many more leading jewelers and manufactures in the area. Numerous new accounts come to us strictly for our manufacturing powers and professional services.

Having both the retail and manufacturing centers, we offer services not many other jewelers in Chicago can. Over 95% of the retail jewelers in the Chicagoland do not do their own repairs. You may see some younger faces around the store from time to time. Rick and David both have three sons and some of them help out during school breaks. Please stay tuned as we enter the next generation of Norridge Jewelers.

Rick and David

Address: 8338 W Lawrence Ave, Norridge, IL 60706, USA
Phone: (708) 453-4232
moc.srelewejegdirron@ofni
State: Illinois
Zip Code: 60706


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Reviews
Very professional, friendly and accommodating owners and staff. Will happily return for future jewelry needs.
9 years ago (25-09-2017)
I can't say how I really feel because a gentleman does not use such terminology in the presence of women and children. I took in a special military watch made for EOD work to have the crystal replaced. The crystal to be replaced, glass, was a replacement for an acrylic replacement crystal. In over TEN YEARS of use, the watch was waterproof; I ran hard, washed dishes, washed the car and WATER NEVER GOT INTO THE WATCH. NORRIDGE JEWELERS REPLACED THE CRYSTAL. Water got into the watch, under the crystal. They cleaned out the water. NOW THEY TELL ME THE WATCH ISN'T WATERPROOF ANYMORE!!! THEY RUINED MY WATCH!!! Hey, I should have known better. They ruined my wife's Chanel watch when she took it in to have the battery replaced. They lost some part of the watch that cost us about $50 to have it replaced at another jeweler. Considering the quality of their repairs, I'D LIKE TO GIVE THEM MINUS FIVE STARS BUT I CAN'T. So they get as few as I can give.
10 years ago (19-10-2016)
Worst customer service ever. The older woman that works there is very rude and pretentious. She treated us as if we were a bother and that she did not want to help us. Also, if you plan on selling gold here I would get a second opinion. We were told that some of our pieces were not gold or just sterling silver. Since we were doubtful we ended up going to another jeweler not too far from here. NIGHT AND DAY EXPERIENCE...we were greeted warmly and the gentleman treated us like customers. Also, all of our pieces were gold except for one. AND Norridge Jewelers wanted to give us less than half of what this jeweler gave us. So either they're dishonest or they're incompetent. In my opinion to give someone the wrong information about their jewelry is irresponsible and it takes away from your credibility. I will never step foot in this place again and if anyone asks I will share my experience with them. (Oh and by the way Norridge Jewelers the snake bracelet that you INSISTED was not gold was 40 grams gold 21Kt)
10 years ago (31-07-2016)
Nice family owned place. Great to deal with and reasonable price to get my watch band adjusted.
11 years ago (24-10-2015)
Our family has been going there for years. It's like shopping with family. Very good customer service, and jewelry repairs.
11 years ago (14-12-2015)
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