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North Colorado Family Medicine: Family Medicine

  1. Colorado
  2. Greeley Doctor
  3. Colorado Doctor

Reviews, get directions and contact details for North Colorado Family Medicine: Family Medicine

Address: 1600 23rd Ave, Greeley, CO 80634, USA
Phone: (970) 356-2424
State: Colorado
Zip Code: 80634


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Reviews
Like others, our experience here has been terrible. My husband has seen Dr Shum for several conditions, including several new and scary issues my husband developed this fall. This office has done nothing but increase the stress on our family during an already incredibly stressful time. Absolutely no help from Shum. Office staff is bottom-of-the-barrel bad. They repeatedly neglect to send our voice messages with important questions about my husband's health and medications to Shum and when they do get through, Shum often fails to return our calls (they say a doctor will return your message by the end of the work day, but they RARELY follow through on this commitment and leave you waiting days for a call back). My husband has personally had to elevate issues to the office manager, Todd, several times, and this barely gets better results. Needless to say, we are planning to switch to the UC Health network and can't wait for the new UC hospital to open in Greeley. DON'T waste your time with this clinic, or Banner, in general.
7 years ago (11-01-2018)
I've liked some of the providers I have seen there but I do have a few issues. The phone lines are often not on at 8, I've called several times to be told my the automated message that they were closed well after opening time. Always on hold forever. And yes sometimes the people up front are not very polite.
7 years ago (16-10-2017)
Had the worst experience with the Ultrasound technician yesterday. It was suppose to be a exciting experience, but it left me terrified and with questions afterward. Extremely disappointed with my visit and still don't know why my first ultrasound was at the summit where everything went amazing and then this one was scheduled at the clinic.
7 years ago (12-07-2017)
I LOVE our pediatrician, however she unfortunately works for a place that can't seem to get their act together. Every time I have scheduled or made an appointment here for my now 6month old son, the front reception staff has been rude and impolite. Our wait time is always long and we usually end up waiting past our appointment time to be called back to see them. (I understand getting busy, but someone should say something like your wait may be a little longer today, they're a little back logged.) The most recent expierence has happened over the course of the past week. I initially tried calling earlier this week to schedule an appointment and the automated system answered and I was placed on hold for over an hour and a half. I then hung up thinking they had forgotten about me or took calls out of order. I was again placed On hold for over 30 minutes. Fast forward to this morning, I called trying to schedule an appointment for my sons wellness check and guess what! I actually got somebody, what a surprise! A lady named Brenda would not even schedule anything with me. I was open to scheduling out too. She said all the open spots were for people who may call in sick needing an appointment and that I could call back in a week or two and schedule it for June. There is still quite a few days left In May and you can't even find one appointment? She didn't even ask which doctor I was looking to get in with or anything so how do you know what the availability is for that doctor? I honestly consider this very rude as an established patient and feel as though she jut wanted to get off the phone. I will schedule one last appointment to see my pediatrician and tell her we will be leaving so she is aware the paperwork will end up needing to be sent somewhere new and how appreciative we are of her. But outside of that, I will be looking elsewhere.
8 years ago (19-05-2017)
My Dr is fantastic and the nurses are quick and efficient. Can be hard to get in same day, but I feel they do their best to accommodate.
8 years ago (05-06-2017)
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