North Van Lines, Inc.

Reviews, get directions and contact details for North Van Lines, Inc.

Address: 163 South St, Hackensack, NJ 07601, USA

Phone: (866) 915-4010

Website

State: New Jersey

City: Hackensack

Zip Code: 07601

Opening Hours

Monday: 10:00 AM – 6:00 PM
Tuesday: 10:00 AM – 6:00 PM
Wednesday: 10:00 AM – 6:00 PM
Thursday: 10:00 AM – 6:00 PM
Friday: 10:00 AM – 6:00 PM
Saturday: 10:00 AM – 3:00 PM
Sunday: Closed

Update Info

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Reviews

The sales rep was very nice and professional at the moment of me getting the contract after that she never had time. They came to pick up my stuffs the day I was told, the worst was that at the day of my delivery the was a speaker loss that cost 1000. plus my fire place is broken meaning it does no work at all. No one knows about it and the guys that did the delivery harass me to give them tips. 

I do not recommend this company to any one. And to this day a month latter no one has done anything for me. I have to wait 3 months for an answer from the insurance that only pay .60 cents per pound.

 7 years ago (14-01-2018)

This past week, I was making a big move from the northern Connecticut area to Charleston SC area.  When I hired this company, I gave them my specific pick-up dates as well as the dates in which delivery of my goods could be made.  I was told I would be contacted 24-48 hrs. prior to pick-up.  It was down to less than 24 hrs. and I still had not heard from them.  So I reached out to them- they had my final delivery date as my “pick-up date”.  Once that was sorted out, the crew scheduled to pick up my stuff came. The 4-man crew picked up my stuff and had it neatly packed on a 26’ straight job truck.  I was told that they would be bringing my stuff to NJ where they would be consolidating it onto another truck with other people’s things.  When the newly packed truck arrived to my new residence in SC, my things were on a 53’ tractor-trailer that could not fit down the residential street where I just moved.  I had specifically told North Van lines that I was moving to a single-family house in a residential neighborhood.  The driver then told me that they would have to offload my stuff (again) to a smaller truck where they could shuttle it to my new residence- for a fee of $1400.  At this point, the move was already nearly $2000 higher than the original estimate.  The driver came up with a “solution”.  If I would rent a local 26’ U-Haul truck and meet them at a chosen location, they would offload my stuff from the tractor-trailer onto the U-Haul truck and then deliver it to my house.  The driver was going to send 2 of his men to help me then unload my stuff.  Being as I did not have an additional $1400, this was the only financial move I could make.  The driver also said that the 2 men were guys that he hired, and I would have to pay them cash directly, at $120 piece.  So the $100 for the truck and the $240 for the guys was the only way out for me.  My things were then loaded onto this U-Haul- BUT, the original contracted driver needed to move onto his next job (because these drivers get paid by the job- not by the hour), so they had to take off all of the blankets around my furniture and load them unprotected onto the U-Haul.  When the 2 guys and the U-Haul arrived at my house, they did not have a dolly and had the hand unload my entire shipment.  I too helped them unload because the extra set of hands meant we could get the truck unloaded more quickly.  As things were being removed from the truck, there were various pieces of my fine furniture busted up- mainly the crown from my 125 year old Queen Ann Armoire had a snapped off and missing side piece, and one of my ornate oriental chairs was busted into pieces (I took pictures of everything).  There were various other furniture bruises as well.   Additionally, because they did not have a dolly, due to the weight, one of my dressers could not be brought upstairs.  I instructed the guys to just leave it in the living room.  I now have to sell this item because I have no one to help me get it upstairs.  The icing on the cake was that because these 2 hired guys were not hired by North Van lines, but were hired by the truck driver- none of my furniture- my beds and my kitchen table were assembled- as was promised when I hired North Van Lines.  I am a single woman who made this move entirely on my own and I had to put together my furniture, by myself.

This company touts it’s self as a professional moving company that does not broker out the move- that the movers actually work for them.  What they do not tell you is that the company hires tractor-trailer owner-operators whom then hire “their own” team of movers.  These secondary movers are non-professionals.  In my case, my furniture was touched and moved a total of 4 times!  Its no wonder so many pieces were broken.  Now North Van Lines will tell you in there multi-page contract, that is written in 5 point type that they will offload your stuff onto a tractor-tractor and that a shuttle fee may apply, if the tractor-trailer does not fit down your street- but that lingo is buried in that form.

 8 years ago (18-10-2017)

Moved from West Chester to Aurora the phone service is great. The movers suck the broke many things,lost a lot more, and were very pushy and rude. Alot of my furniture that isn't broken is stained red in spots. Horrible never again.

 7 years ago (08-02-2018)

This move turned out to be quite good. I did not expect things would go so well! I just called to get an estimate, but the sales rep was so convincing that I hired them on the spot. On the moving day, a foreman and 3 of his guys came to my place to help. They neatly and steadily packed up my apartment. They did not waste any time. They got the job done under the given time frame. All my belongings were delivered in one piece. I’m happy to say that I received a good service from North van lines.

 8 years ago (21-06-2017)

This company moved my furniture from Manhattan to California and I couldn't be happier! They got the job done and did what they said they were going to do. Called a day prior, showed up the next day early got everything wrapped and secured properly took them about 14 days to get my stuff across the country and now I'm moved in and happy. I usually don't write reviews but my rep Robert mentioned how everybody always complains and nobody really writes good so I'm taking the time out of my day to write good.

 8 years ago (11-10-2017)

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North Van Lines, Inc.

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