Northboro Computers LLC

Reviews, get directions and contact details for Northboro Computers LLC

Address: 292 Main St, Northborough, MA 01532, USA

Phone: (508) 393-1774

Website

State: Massachusetts

City: Northborough

Zip Code: 01532

Opening Hours

Monday: 8:30 AM – 5:00 PM
Tuesday: 8:30 AM – 5:00 PM
Wednesday: 8:30 AM – 5:00 PM
Thursday: 8:30 AM – 5:00 PM
Friday: 8:30 AM – 5:00 PM
Saturday: Closed
Sunday: Closed

Update Info

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Reviews

I had dropped off my laptop for service as Windows was not loading.  There was a problem with one of the disks.  Brian kept my laptop for 3 days and came back with the diagnosis that my hard drive was completely gone.  I trusted that was the issue and requested a quote for possibly backing up my data.  He quoted me with $300 and said he could "maybe" retrieve my data.

I went to another IT specialist who would try to work on retrieving my data as I felt the cost of $300 was high.  He was able to run diagnostics and get Windows up and running.  None of his diagnostics came back with the hard drive having problems or not working; just some disk errors which were fixed.  

Brian charged me $65 to tell me that my hard drive was shot and to misdiagnose the problem with my laptop. Had I stopped there, I would have paid $300 to get him to "try" and back up my data as well as bought a new laptop. I called back to discuss the charge and try to understand how another IT professional was able to get my laptop running and tell me that though my hard drive was old, there was no actual problem with it.  Brian completely talked down and over me and wouldn't adjust any of the charge.

So I paid $65 to get a misdiagnosis on my laptop. Thankfully, I had gone somewhere else and didn't spend way more money on something I didn't need to.  Had he provided better customer service in adjusting the charge as opposed to telling me "well I don't know what diagnostics he ran..."  The point is, he told me that my hard drive was completely gone and that I either needed to buy a new one, pay $300 to back up data or get a new laptop, when in the end, someone else got me up and running.

 8 years ago (05-07-2017)

Great experience here, my power supply broke after a power surge and Brian was very helpful in getting it repaired. Even after finding a strange issue, he was able to work around it and get a PSU from his shop to work. He was very upfront and honest about the work he would be doing and explained each step he would be taking along the way, even helped out with the wiring in my rig for free. Figured I would be without my computer for at least a week, but the repairs were done within a day! Can't recommend this place enough and will be coming here for any future repairs!

 8 years ago (28-05-2017)

Thanking my lucky stars I found Brian and Northboro Computers.  I always check google reviews before I select a place and this one had the best.  They were all correct!  5 stars is too few for the service they gave.
Windows "upgraded" me to Windows 10 when I wasn't looking and I couldn't find any of my files!  I tried everything and I had to leave to go to a conference overseas the next day.  Brian literally dropped everything and within two hours and with a reasonable fee, he had it all fixed.  Even offered advice on how to get more memory in the machine to make it work better.  I cannot recommend them highly enough.

 9 years ago (16-05-2016)

I needed to have a gaming computer built. After checking out all the online companies, i went to check out Northboro Computers. And after talking to Brian for ten minutes i knew i wanted him to build it. He actually had it done before i was ready for it. I will tell you it is a beast. I could not be happier. The bench marks are incredible on this thing. I got a fantastic machine,  better and a lot cheaper than any of those sites. I will never go any place but to see Brian from now on.

 10 years ago (09-07-2015)

Worst customer service. My computer crashed and I took it to this place to get it fixed. The owner told me that he will diagnose the problem for free but will charge for fixing it. On diagnosis he found that motherboard of the computer is damaged and he offered to backup the data for $65 which I declined . When I went to pick up the computer the owner demanded $65 to return the laptop. When he was reminded of his earlier assurance of free diagnosis, he did not not relent. I paid the money but told that I am an unhappy customer. At this point the owner yelled at me and threatened to call cops.
I felt cheated and the owner was totally disrespectful.

 9 years ago (10-08-2016)

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Northboro Computers LLC

Reviews, get directions and contact details for Northboro Computers LLC

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