O'Reilly Auto Parts

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Address: 22942 John R Rd, Hazel Park, MI 48030, USA

Phone: (248) 545-5067

Website

State: Michigan

City: Hazel Park

Zip Code: 48030

Opening Hours

Monday: 7:30 AM – 10:00 PM
Tuesday: 7:30 AM – 10:00 PM
Wednesday: 7:30 AM – 10:00 PM
Thursday: 7:30 AM – 10:00 PM
Friday: 7:30 AM – 10:00 PM
Saturday: 7:30 AM – 10:00 PM
Sunday: 8:30 AM – 9:00 PM

Update Info

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Reviews

It's always great to see smiles on the guys an gals that work at the 9 mile store, in Detroit. Sarah and Brian are the most helpful people you ever want to meet. I will always keep my business there thanks for hiring good workers.

 9 years ago (08-12-2017)

Poor Management and knowledge base at this location, but friendly employees.
I tried purchasing a car battery very recently from this location. The employee looked into his database and told me there wasn't one for my vehicle but confirmed that another battery would fit. Therefore, I purchased this new car battery and exchanged core from my old battery. 

Fast forward to the next day - I called this location and discussed having to return the new battery because it wouldn't fit. A manager was present, Sarah. She explained that there must have been a mishap because there were, in fact, multiple batteries to fit my car and that this employee must have made a mistake. So I was processed a refund in the amount that was charged to my credit card. No one gave me credit for my core that I provided with the old battery nor was I provided my old battery. I called the very next day and told the manager that I was still owed the core as part of the refund. When I asked the manager about this mistake, she told me, "well why didn't you notice that when you made the return?" I found that insulting and incredibly condescending. Why couldn't you do your job correctly and know that there would've been a core difference?! That's YOUR job.

So my problem with this location is the following:
- employees not knowing how to utilize their inventory database correctly
- management being unaware of how to process core charges and returns 
-management treating customers in a condescending manner when customers point out their errors
- management not calling a customer back when they say they will do so

      
      
      
 9 years ago (08-01-2018)

Great staff, Collin im commercial knows what he is doing and is very knowledgeable.  The guys in this O'Reilly are very helpful.

 9 years ago (10-02-2018)

This is a standard O'Reilly's parts store.  The staff is more knowledgeable than other shops.  As with any marketplace it pays to shop around for the best deal.

 9 years ago (06-09-2017)

I love working here I'm still new I'm just the driver so finding stuff is still a little hard but, I love my job. Everyone is so nice and the job is fun. I hope more people come in.

 9 years ago (28-07-2017)

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