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Reviews, get directions and contact details for O'Reilly Auto Parts

O'Reilly Auto Parts
Address: 22942 John R Rd, Hazel Park, MI 48030, USA
Phone: (248) 545-5067
State: Michigan
City: Hazel Park
Zip Code: 48030


Opening Hours

Monday: 7:30 AM – 10:00 PM
Tuesday: 7:30 AM – 10:00 PM
Wednesday: 7:30 AM – 10:00 PM
Thursday: 7:30 AM – 10:00 PM
Friday: 7:30 AM – 10:00 PM
Saturday: 7:30 AM – 10:00 PM
Sunday: 8:30 AM – 9:00 PM


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Reviews
It's always great to see smiles on the guys an gals that work at the 9 mile store, in Detroit. Sarah and Brian are the most helpful people you ever want to meet. I will always keep my business there thanks for hiring good workers.
9 years ago (08-12-2017)
Poor Management and knowledge base at this location, but friendly employees. I tried purchasing a car battery very recently from this location. The employee looked into his database and told me there wasn't one for my vehicle but confirmed that another battery would fit. Therefore, I purchased this new car battery and exchanged core from my old battery. Fast forward to the next day - I called this location and discussed having to return the new battery because it wouldn't fit. A manager was present, Sarah. She explained that there must have been a mishap because there were, in fact, multiple batteries to fit my car and that this employee must have made a mistake. So I was processed a refund in the amount that was charged to my credit card. No one gave me credit for my core that I provided with the old battery nor was I provided my old battery. I called the very next day and told the manager that I was still owed the core as part of the refund. When I asked the manager about this mistake, she told me, "well why didn't you notice that when you made the return?" I found that insulting and incredibly condescending. Why couldn't you do your job correctly and know that there would've been a core difference?! That's YOUR job. So my problem with this location is the following: - employees not knowing how to utilize their inventory database correctly - management being unaware of how to process core charges and returns -management treating customers in a condescending manner when customers point out their errors - management not calling a customer back when they say they will do so
9 years ago (08-01-2018)
Great staff, Collin im commercial knows what he is doing and is very knowledgeable. The guys in this O'Reilly are very helpful.
9 years ago (10-02-2018)
This is a standard O'Reilly's parts store. The staff is more knowledgeable than other shops. As with any marketplace it pays to shop around for the best deal.
9 years ago (06-09-2017)
I love working here I'm still new I'm just the driver so finding stuff is still a little hard but, I love my job. Everyone is so nice and the job is fun. I hope more people come in.
9 years ago (28-07-2017)
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