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Office of Recovery Services

  1. Central City
  2. Utah Local Government Office

Reviews, get directions and contact details for Office of Recovery Services

Address: 515 E 100 S #8, Salt Lake City, UT 84102, USA
Phone: (801) 536-8500
State: Utah
City: Salt Lake City
Zip Code: 84102


Opening Hours

Monday: 8:00 AM – 5:00 PM
Tuesday: 8:00 AM – 5:00 PM
Wednesday: 8:00 AM – 5:00 PM
Thursday: 8:00 AM – 5:00 PM
Friday: 8:00 AM – 5:00 PM
Saturday: Closed
Sunday: Closed

Update Info
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Reviews
My ex lies to ORS about not working, and so I give them the address and name of the company--even his position. It takes them over a month to resume payments. The best part? They don't bother telling you if the payments have stopped. With irregular payments, it takes weeks to figure out they're not coming due to lack of communication, or is it simply fear because they can't do their job appropriately?
7 years ago (27-01-2018)
As many others have stated, the SLC ORS department doesn't even deserve 1 star... I honestly do not know what they're being paid for over there. ORS are crooks who are stealing $$ directly from needy children and the customer service is horrendous! I've had my case open since 2009/2010 and up until recently, the payments were very infrequent and the only reason my children have ever received payment is because I have had to them where he was working on numerous occasions. He owes 12,000 back child support on our case. He recently paid well over $10,000 this year alone, I have personally seen his paperwork stating that his taxes and other wages were deposited to ORS. So why then are my children receiving less than what's court ordered?! I do not owe anything to the state and the other woman on his case (whose like a sister to me) just barely opened a case last year has informed me that they've received lump sums in the thousands, meanwhile my children are lucky if they get $150 a month. It doesn't make sense why they wouldn't apply his payment(s) to the $12,000+ he owes to my children. I've called to speak with customer service on these discrepancies, and each time I am met with a hostile, defensive, and ignorant representative who makes me feel like I am not allowed to question anything on my account. I understand that they have no real power over disbursing payments; however, they do have power over their poor attitude and lack of compassion. Customer service reps are supposed to welcome your questions and offer assistance, not make you feel like an annoying burden for having questions. I feel like I have done 100% of the detective work to get the child support and now I am basically feeding their pockets while my children are going without their court ordered child support!!!
7 years ago (07-03-2018)
Part 1: “Deadbeat Dad” is a term that’s thrown around quite a bit when people speak of companies like ORS. Sometimes, that term is applicable. But, being a deadbeat parent definitely isn’t limited to the dad. What about the moms who are scamming the system? Who barely work, by choice? Who live a “poor” life on paper, but enjoy more luxuries than their counterparts who consistently work fulltime? Consider a mother of 4 school aged children, who worked fulltime for 11 of the 13 years she was married. She has a college degree and almost 20 years of experience in her field. Since her divorce, she maintains a steady 15 hours of work per week at a rate of $20+ dollars per hour. On paper, she’s living far below the poverty line. She’s poor, right? Being “poor” has provided her with the following benefits, just to name a few….free breakfast and lunch for her children, waivers for school fees, free windows and a new furnace for her house, and Medicaid coverage (despite the fact that the father carries the kids on his commercial insurance plan). After a year and a half of legal proceedings, the father was granted 60/40 custody. His child support was reduced by a whopping $174 per month. There was wording in the paperwork stating that “The parties will defer child support calculation to ORS. The parties will cooperate with ORS and submit all necessary documentation to assist ORS in calculation of child support, in accordance with ORS’ policies and procedures.” This wording was included due to the mothers’ refusal to mediate. Fast forward a bit, and “deadbeat dad” who now has joint custody, and has NEVER missed a payment decides to retain an attorney in hopes of reducing child support, and searching for a fair solution. Proof of mom’s education, work history, earning potential, and misuse of the states’ resources are reported to the Attorney General’s representative for ORS issues, Maryann Ito. Maryann Ito’s office quickly rejects the suggestion that child support has been incorrectly calculated. Their response is that although they were able to conduct a more detailed investigation, and have the paperwork proving the other parties’ ability to work fulltime, they chose not to pursue it further. The day of court comes, and the commissioner appears to seriously consider both sides of this issue. He then states that he has no intention of “discrediting Ms. Ito” in his courtroom, and what she has written and decided will continue to be the directive for this case. Policies and procedures were brought up multiple times, although specifics were never revealed. Imputing this “mom” at a fulltime wage would mean doing a bit of work, and acknowledging that the numbers were initially figured incorrectly. The ORS website clearly states that child support is based on each party working the equivalent of one fulltime job. Fair numbers was the request. Nothing more. Basically, this dad was figuratively slapped in the face for daring to question ORS and the Attorney General. He was even forced to pay the attorney fees for both parties.
7 years ago (07-03-2018)
I have a court order stating that my ex is to pay me child support by the 15th of every month. He decided to open an ORS case so that he wouldn’t have to pay on time, or the full amount. And ORS is condoning this behavior. Guess I go apply for State food stamps again. Thank you ORS for not upholding the court order. Go figure!
7 years ago (15-02-2018)
One star is too nice for these inhumane scumbags!!! -5 stars is really my review. This group of communist, governmental, non-human drones is a practical example of why so many distrust government now days and why the system is BROKEN! These people have no care and no compassion whatsoever for the suffering of others. They only care about their agenda. They see all dads as deadbeat and have shown their bias for being men haters. I have the legally recorded phone records to prove it! They could care less if I almost died due to a serious health issue and could no longer make the money to house or feed my new wife and child on the way. No, they still want me to pay my ex-wife who now since works for the church making $50,000-$60,000 per year, her additional "child support" of $1114 per month for two kids of which there is very little evidence my two children even see the benefits because she puts it into savings to build her own wealth! ORS said "they may decide to conduct a review at some point but it could take 2 years before the payments would change." So in the meantime I just bleed to death financially???! ORS and the law makers in Utah will stand accountable some day. They will have to answer as to why they take great pleasure out of destroying the lives of others with all their progressive man hating agenda.
7 years ago (16-12-2017)
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