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Reviews, get directions and contact details for Oliver & Henry's Retail Dog Shop

About

Your Dog. Our Passion. Retail Dog Shop, Grooming, Bakery | Westlake, Ohio

Story

t is our passion to provide wholesome, quality products that enhance the health, happiness and the well-being of our best friends. At Oliver and Henry’s, we stock our shelves very selectively. Only the products that get our paw prints of approval make it past the door. You can expect the best of the best when it comes to premium dog food, treats and toys that you don’t find just anywhere.

Address: 29225 Center Ridge Rd, Westlake, OH 44145, USA
Phone: (440) 892-3647
State: Ohio
Zip Code: 44145


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Reviews
The grooming team spokesperson called me dear in a condescending way not customer friendly and denied that my dog had an appointment despite having a text message which I showed her and a phone call and an email from my daughter. She said it was for a different dog but best practice in customer service is to say a mistake had been made and in light of human error the dog would still be groomed. The idea behind having a profitable business is customer friendly service, good etiquette, and awareness that the pet is also affected by the tone and type of business interaction. I am afraid our dear dog will never recover from the trauma of today.
8 years ago (15-09-2017)
We love this place! The staff is always super nice and helpful. We have a very skittish dog and we bring him here to get his nails trimmed and they always do a great job of keeping him calm.
9 years ago (25-04-2016)
Love this place, great service and cute dogs- grooming is excellent too
10 years ago (21-02-2016)
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