Orion Federal Credit Union

Reviews, get directions and contact details for Orion Federal Credit Union

Address: 310 New Byhalia Rd, Collierville, TN 38017, USA

Phone: (901) 385-5200

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State: Tennessee

Zip Code: 38017

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Reviews

Ishaja and Shalena were absolutely wonderful in helping me with a perplexing issue. They were friendly, courteous, professional, and very knowledgeable. I have nothing but the highest regard for these wonderful ladies. Just another reason to keep coming to this branch.

Brittany as an employee for Orion Federal Credit Union has  a  pleasant personality and inviting soft skills. She knows how to make the customers feel important and welcomed. Each time Mr. Rhodes or myself Mrs. Rhodes enters Orion we receive this, kind of greeting “Hello “ Mr. or/ & Mrs. Rhodes how are you doing today?” The same welcome is extended when we use  the  drive thru for transactions she always acknowledge us by our names. Professionalism always make the  customers feel  comfortable & welcome.Brittany always exemplify that professional and personable image each time visit the Collierville, TN.  location.  Continue to keep up the good work  Brittany.  Mr. & Mrs. Rhodes

I have been treated like a person who has deposited a million dollars with this institution, and I assure you I have not done so.  Shalena Johnson has gone above and beyond to help make my loan application simple and painless. She was responsive, knowledgeable, and could not have been more helpful.  I have had the same treatment from everyone I have worked with at Orion. I cannot recommend Orion Federal Credit Union highly enough.

My experience with Steven Neal, Jr. at the Collierville branch was excellent.  He was very attentive to my needs regards the banking business that I had and was very detailed in his explanation of the service that I was seeking from Orion.  The intentional customer service was so greatly appreciated as this was a very time sensitive matter.  I am a satisfied customer thanks to Steven.

I always have an outstanding experience at Orion Federal Credit Union, thanks to the exceptional service provided by three tellers: Ishaja, Jaquita , and Brittany.  I usually prefer to go inside vs using the drive thru.  From the moment I walk in, their warm greetings made me feel valued and welcomed. Jaquita’s attention to detail ensured that my transactions were processed efficiently and accurately. Brittany’s expertise and willingness to go the extra mile in explaining various financial options were truly impressive. Ishaja’s friendly demeanor and proactive approach in addressing my inquiries left a lasting impression. Together, they exemplified the highest standards of professionalism and customer care. I highly recommend Orion Federal Credit Union, and I am grateful for the exceptional service provided by Ishaja, Jaquita & Brittany.

The employees at this location are true gems!  You walk in and they acknowledge you by your name…. How often does that happen anymore!  I switched from a bank we were with for over 30 years and I haven’t looked back.  I highly recommend you stepping in to meet Brittany and the rest of the sweet staff!

Have been a member for 30 years. Someone wrote checks using check numbers  that had already cleared my account. Orion allowed my account to be emptied. Took days to get reimbursed and open a new account. Even though I told the manager k had outstanding withdrawals they closed my account and are now trying to make me pay overdraft fees. Cannot get away from This mess soon enough.

My customer service experience at the Orion Federal Credit Union in Collierville was awesome! Mrs. Brittany was very helpful, respectful, kind, knowledgeable and professional!

The ladies there were very friendly. The manager Shalena was very helpful with my account. I will be telling others about this credit union!

Our expectations going into the Credit Union we’re low due to all the bad reviews.  We were very impressed by the customer service.  The ladies were greeting the customers by name as they walked in.  I have not seen that kind of service at any bank before.  We also didn’t have a long wait.  We had a great experience.

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Orion Federal Credit Union

Reviews, get directions and contact details for Orion Federal Credit Union

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