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OSF PromptCare: Rock Cut

  1. Illinois
  2. Machesney Park Health

Reviews, get directions and contact details for OSF PromptCare: Rock Cut

Address: 9951 Rock Cut Crossing 1st floor, Loves Park, IL 61111, USA
Phone: (815) 639-8450
State: Illinois
City: Loves Park
Zip Code: 61111


Opening Hours

Monday: 8:00 AM – 8:00 PM
Tuesday: 8:00 AM – 8:00 PM
Wednesday: 8:00 AM – 8:00 PM
Thursday: 8:00 AM – 8:00 PM
Friday: 8:00 AM – 8:00 PM
Saturday: 8:00 AM – 8:00 PM
Sunday: 8:00 AM – 8:00 PM

Update Info

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Reviews
OSF use to be a great place to visit for medical needs but not anymore. The immediate care nurses and staff do not care about patient care and what bothers me the most is that it’s a Christian hospital where you should see compassionate care. Yesterday I️ had a severe pain in my foot and I️ saw the nurses ignore me and even allowed other who I️ came before them to be seen while I️ day in pain. After taken me in to be seen. I️ was left by self for over an hour and when I️ tried to wheelchair myself out of the building, then someone came and talk to me. The front desk nurses are the worse and also inside the immediate care front desk staff. I️ am going to request my money back because I️ was sent home without any medication. Please management if OSF, do something about this lousy work place, it’s unChristian and unprofessional of a medical service personnel.
9 years ago (22-11-2017)
I've been there few times and hav always been treated well and fairly promptly. No complaints
9 years ago (14-01-2018)
I have been waiting in the lobby for 2 hours already! There is only a couple people out here. The receptionist is extremely slow at getting people checked in. It appears there is no sense of urgency from anyone here. After telling the nurse I had to wait 2 hours in the lobby, her response was well if you dont like it here you'll have to go somewhere else next time. She then took my blood presure right after and needless to say it was high. Just an absolutely terrible experience. I will gladly never come back.
9 years ago (30-10-2017)
I was initially going to write a good review(seems like they need it) even after waiting 3 hours in the waiting room to be seen. It probably would’ve been better just to go to the emergency room. I HAVE(because still no prescription switch) a very painful ear infection, the only upside was that my nurse practitioner was very friendly and helpful! When I went to walgreens to get my medications I was told that they don’t carry 1 out of the 3 medications I needed(which was fine).I was told I should be prescribed something a little “more common””. I called several other pharmacies to be told the same thing. When morning came as soon as prompt care opened I gave them a call that I needed a change to my prescription, the lady who initially answered the phone answered with a tone that translated into an .. ok what are you telling me for? After being transferred to another lady who was polite, I was told that they would wait for a provider to come in. I am in a lot of pain, and yet still no phone call to let me know what’s going on. I don’t understand why I can’t just get my prescription switched for a different one every other osf I’ve been to with this problem has done it on spot. Save your time and money and don’t bother coming here if you don’t have a lot of patience.
9 years ago (25-10-2017)
Caring staff. Good doctors
9 years ago (23-02-2018)
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