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Pacific Grove Hospital

  1. Wood Streets
  2. Pacific Hospital

Reviews, get directions and contact details for Pacific Grove Hospital

Address: 5900 Brockton Ave, Riverside, CA 92506, USA
Phone: (951) 330-3649
State: California
Zip Code: 92506


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Reviews
Awesome customer service from Karen she made the experience very good for the primary.. made me feel like she knows her job and goes beyond her job needs which is rare and awesome because she goes above and beyond her job requirements!! Thankyou for doing a great job and made me feel that my girlfriend was okay at all times thankyou very much
8 years ago (08-09-2017)
nice service and caring people but need to be more organized in paper work
8 years ago (15-08-2017)
Except for the lack of screaming patients, this must be what asylums were like 100 years ago. None of the staff seem to know what is going on. If you call the office they cannot connect you with a patient. Instead, you are given a number to call which is the common phone for all patients. Most of the time you get a message machine. The rest of the time the phone is answered by a patient who will tell you they are not the person you are trying to contact. It is amazing that Kaiser subcontracts to this "hospital."
9 years ago (15-01-2017)
Apparently you're not allowed to call and speak to a family member here unless you have the magic number. Works out great when you weren't told what that number is and your family member calls you without leaving a message. Can't reach them. Answering desk wants you to play guessing games by calling every possible department on your own until you get the right one just to return your family's phone call. Additionally the answer desk is apparently either unable to understand english or they blatantly lie to avoid taking responsibility because if you ask for a supervisor or manager, suddenly that person who answers the phone is ALSO a manager...oh really? Sounds like you just want the complaint to go missing and never reach an actual manager. Go to hell
8 years ago (20-03-2017)
Once you are in the program your life and any progress you have made previously is stripped away by the quack doctors that you are supposedly assigned. They don't listen or help you in any way. This place sucks ass.
8 years ago (27-05-2017)
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