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Panera Bread

  1. New York
  2. New York Sandwi̇ches
  3. New York Salad
  4. New York Soup

Reviews, get directions and contact details for Panera Bread

Panera Bread
"From focusing on quality, clean ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi , or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread New York is here with warmth and welcome. Panera Bread. Food as it should be."
Address: 462 1st Ave , New York 10016, NY, US
Phone: (212) 213-0760
State: NY
City: New York
Zip Code: 10016


Opening Hours

Monday: 00:00-00:00
Tuesday: 00:00-00:00
Wednesday: 00:00-00:00
Thursday: 00:00-00:00
Friday: 00:00-00:00
Saturday: 00:00-00:00
Sunday: 00:00-00:00

Update Info

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Reviews
Currently, their service has been lacking. The employees are not on top of it on having coffee ready in the containers for self serving. They have their technical system broken where I will have to wait in line for just my cup of coffee under Rapid Pick Up service. The employees' attitude and service varies. Sometimes their are not helpful and only a few of them are. When they opened this Panera in the hospital, it was smooth running but slowly it's becoming a disaster, which is not great from us hospital employees.
I always loved Panera because the food and the kind attention but today I had a really bad experience with one of its employees. I ordered and after a few minutes I received a text saying that my order was ready so I went to the counter to ask this guy. I showed him my phone and I explained to him that I wanted to pick up my order. He was very rude since the first moment, saying “the text can say that it’s ready but if it’s not here is because is not ready”. I kept waiting for 5’ more but I saw people, that ordered after me, receiving their stuff so I went again to the counter and I checked by myself the names in the bags that were ready and this guy told me again “ma’am the app can say that’s ready but we don’t work with the app, if your order is not here is because we are working on that” so I replied that I even couldn’t see my name in the board where they indicate which orders are being preparing and he said “you’re waiting for 5’ and you’re complaining!” I was very frustrated and I told him that I want to talk with his supervisor and he replied that there was not a supervisor and he was trying to help me. I insisted because I know they should have to put someone on charge but he denied and he asked me why I want to talk with someone else, so I told him that he was being rude and he, ignoring me, just told a girl “could you serve this lady?” and when she read my order she noticed that she had my order all this time in the counter. This guy never apologized to me, he just went away when I told him “did you see that? If you really wanted to help me, you just had to ask…” The only good thing was that when I was going out, the supervisor appeared and apologized to me, but that doesn’t change the bad experience that my elderly dad and I had.
I work in this hospital and 7am-8am is prime time for coffee. There’s been so many times where all the canisters are empty and the Panera employees are absolutely oblivious. It’s a tiny space so crowding becomes an issue when everyone is just standing there holding empty cups. Please fix the workflow and employee attitudes.
This place gets an F for service. Never in my life have I seen such lagging and underperforming staff at an eating establishment. In specific the behind the counter staff who very extremely slow. They show no effort to work together and often times stand there and talk amongst themselves with little regards to the dozen customers that are waiting to check out. Do yourself a favor and order online for pickup, or else be ready to wait.
It's a waste to have this restaurant here, all the pastries are dry, hard and/or stale. They only offer coffee, bag tea or non sweeten ice tea. So all their special drinks are non exsistant here, including their chai lattes or caffeine fruit drink
Service is very slow, they need more cashiers to get people out fast. They should not be promoting membership when the lines are so long, especially during lunch hour.
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