Panera Bread

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From focusing on quality, clean ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi , or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Grand Rapids is here with warmth and welcome. Panera Bread. Food as it should be.

Address: 5630 28th St SE, Grand Rapids, MI 49546, USA

Phone: (616) 949-1200

Website

moc.daerbarenap@8823efac

State: Michigan

Zip Code: 49546

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Reviews

I used to love this place and have spent thousands of dollars here for my corporate retreats, gift cards to patients and family.  Unfortunately I have learned that this place does not care about maintaining good customer relations.  I had placed an order here in February for delivery.  En route to my home, the order spilled.  One of my items was soup and I didn't realize the bottom of the bag was leaking until I had carried the bag across my brand new carpet to my kitchen.  Upon realizing what had happened, I called the store.  They never answered their phone (I had called 3 times at this point) so I was forced to make a personal trip into the store to explain what had happened.  The manager was very apologetic but now after 6 months of waiting for a resolution, I was informed by their insurance company that they could find no fault with their packaging so they wouldn't help me out.  Today I received an email stating that I should stop contacting their store because it's out of their hands.  What a horrible way to treat a once loyal and extremely profitable (for them) relationship.  I will never again shop here and will tell all of my friends what a poorly run business this is.

 8 years ago (17-07-2017)

Good food, but the prices are now bordering table service sit down restaurants including tip.

 8 years ago (30-08-2017)

Perfectly fine franchise location of Panera Bread. Good service and food consistent with other locations. They don't even have you bus your own dishes, as is common at other Paneras. Clean bathroom. When one of the soda syrups​ was it, they replaced it within minutes. Plenty of seating inside and parking outside.

 8 years ago (19-04-2017)

I love Panera, but this location makes several mistakes. My department at work orders several times a week/month and at least one or two 9rders arrive incomplete or incorrect. They are good about correcting their mistakes.

 8 years ago (19-08-2017)

I have ordered delivery from this location twice to my office that is across the street, behind Meijer. Both times my order was far later than the projected time( an hour and the first time and 30 minutes the second), missing items, and the staff did nothing to correct the problem or apologize. The last time I ordered a frozen drink which was left behind and when it arrived 30 minutes after my food, it was completely melted and tasted terrible. Horrible representation of the Panera brand. Avoid this location!

 8 years ago (20-07-2017)

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