Papa John's Pizza

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Address: 128 S Post Rd, Shelby, NC 28150, USA

Phone: (704) 484-6000

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State: North Carolina

Zip Code: 28150

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Reviews

As a pizza delivery driver, for Papa John's, I do realize that many people do have bad days. I want to sincerely apologize for any rude delivery drivers, or comments which have been made toward customers. I am not part of the management staff, but, as a representative for Papa John's while in my uniform, I feel as though that it is everyone's Duty from that location to apologize for any misconduct, or unprofessionalism from any of the staff. Yes, there are times where the delivery drivers do get frustrated over a bad night when it comes to tips, because we live off of tips from people. Quite literally. As for cold pizzas, there are times in which we do get extremely busy, and where we may have only one or two drivers at the time, it is very difficult, especially when we have many deliveries, and limited drivers, to deliver every pizza within a specific time range and make sure that they are still hot and fresh when they come out of the store and deliver to our customers. As a late night driver, I have experienced one specific night where I was the only delivery driver, at around 11:30 p.m., and had about five deliveries that I had to make. It was not a very easy task, especially since my phone's GPS cut out on me. Once again, we do apologize for any inconvenience which may have been caused by our lack of staff or lack of professionalism from our store. We do hope that we continue to gain customers, and we are trying our best to reform our store to make it the best in the area. Many thanks to our loyal customers who have not given up on us. And we hope that those who have left us, we'll come back again to join us once more.

 8 years ago (15-12-2017)

Everyone has a bad day but 95% of the time, they bring it on time, and fresh.  I had one incident where a driver was obviously smoking around my food because it wreaked of cigarettes but most of the time, the drivers are professional.  The pizza tracker is not accurate as it could be on "boxing" for 20 minutes after the pizza has been delivered but oh well.  Their BBQ sauce is my favorite.  Onions, mushrooms, and grilled chicken is so good.  I don't care fore the pizza sauce though.  Love both the regular and pan crusts.  Thank you, Papa Johns for giving a good service to your community.

 8 years ago (07-08-2017)

Really sad. Today, I ordered cheese pizza for my son, as we usually do from Papa John's,  and he had to wait for 1hour and 15 minutes to eat. The first time the medium cheese pizza came with no sauce. I had to send it back because though I tried to convince him, he would not eat it. I had already paid as well as tipped the driver 2 dollars, so I was out $15. I
When I called the manager, she implied I was lying by repeatedly saying they don't make those kind of mistakes and that it was 'very unusual', she DID NOT issue an apology, which was disappointing. My son finally got his pizza, but not before I lost even more money as I tipped the 2nd driver, I felt it to be fair to the driver as it was not her fault. I called back and told the manager that the appropriate thing to do was to apologize and own the mistake.  So all in all, I lost close to about $19.00 for a medium cheese pizza from Papa John's. Not happy at all. If it weren't for my son's preference, i would never order from them again. I will try to find a replacement for him!

 8 years ago (10-09-2017)

So great! Found my all-time favorite pizza via online order. Extra sauce, Roma tomatoes + pineapple. They produced it quickly and with a smile

 8 years ago (09-09-2017)

Toothless girl driver driving blue blazer sucks she is rude and acted like she was owed a tip bad for business she doesnt know how to give basic customer service only knows how to be rude very frustrated bye. Dominos here I come

 8 years ago (12-12-2017)

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