Parkview Hospital Randallia

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About

Parkview Hospital is a 575-bed facility that is home to Northeast Indiana’s first Level II Adult and Pediatric Trauma Center and a wide range of specialty centers.

Story

Parkview Hospital is and will be a vital asset in the Randallia-area neighborhood. We are committed to offering health and wellness opportunities that will assist in making the neighborhood sustainable and successful for years to come. Parkview will continue to provide excellent care to patients and families, now and in the future.

Address: 2200 Randallia Dr, Fort Wayne, IN 46805, USA

Phone: (260) 373-4000

Website

moc.weivkrap@aidemlaicos

State: Indiana

City: Fort Wayne

Zip Code: 46805

Opening Hours

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

Update Info

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Reviews

Great people!! Lousy website.  Terrible phone tree.  

I needed to refill a prescription for eye drops from the outpatient pharmacy.  I needed to know if the Randallia pharmacy had it in stock or if I had to go to another location.  I called 6 times over a period of 1 1/2 hours, the hospital general number, the pharmacy number, etc.  Got either no answer at all, message telling me to leave a voicemail to be returned within 24 hours, etc.  On 6th call, got to a person who asked me my name and my doctor's name; then, without any further comment, transferred me to my doctor's office.

I tried to work through the Parkview website.  Found lots of info about how great Parkview is, the awards it won, the great careers available, and how to volunteer or make a financial donation.  Nothing about how to get contact with the pharmacy  or get my eye drops refilled.  Lots of good stuff about pharmacy careers though, and some awards it won.

From a non-Parkview source I finally got a direct number into  the pharmacy.  The ladies there were immediately helpful.  They called "upstairs" to make sure the medicine was available and told me my wife could pick it up for me.  They even made sure I knew how long it would be before I could get it.  They should get a pat on the back.  They are the only reason this is not a zero-star review.

You guys need to look at your phone tree and website from a user perspective.  Maybe a little less about you and a bit more about serving the people who need you.

 7 years ago (26-01-2018)

The worst hospital experience I have ever experienced in my life. They put my child with special emotional needs into their FILTHY and absolutely DISGUSTING behavioral health room with nothing in it.... for running out of the other room and allowed my son to hurt himself during a meltdown from being EXTREMELY afraid because they asked me to walk out of the room. Do not bring your family here.

 7 years ago (17-02-2018)

The hospital is a state of the art facility. They really did great the 23 days I spent there. But their billing department is awful! They refuse to work out a manageable payment with you. I was always told if you make a monthly payment that they can't send you to collections but guess what. They can if you dont meet their unrealistic monthly expectations. Even when you explain they are not your only debtor

 8 years ago (27-11-2017)

Parkview has terrible doctors and terrible care. That is at any location. All the doctors know how to do is talk and not treat anything. The ER doctor missed a blood clot, he got an attitude, and I begged for water and Tylenol for the pain for 3 hours. I was given a single cup of water as I walked out of the door and was never given the Tylenol that I was promised. I have excellent insurance, so I can and will be immediately switching where I receive my care. My OB is not good, either.

 7 years ago (03-02-2018)

This hospital is huge, and like most services, it depends who you get.

My first trip to the ER was a nightmare. In so much pain I could barely see, think, or talk, all they would do for the first 45 minutes was bombard me with questions, and then berate me because they could not understand the answers. Now, I realize they need to know your conditions and medications before they give you anything. But, seriously, can't your address and insurance wait a few minutes until you're not crying and shaking?!  Eventually I get a painkiller and CT scan, which turned out to be less than useful. Even though I told that doctor (several times) that the majority of my pain was on the left, he insisted it was only a small infection on the right, and a UTI. I was discharged with a couple of scripts for antibiotics. Luckily, I already had labs in at my GP's office. That nurse called me the next day to say there was no sign of intestinal infection, saving me an unnessicary round of strong antibiotics.

Needless to say, I was back in the ER a couple weeks later with the same pain, but this time it went much better. I received some pain meds within about fifteen minutes. That doctor, thankfully, did not miss the eight mm (!) kidney stone on the left, and I was scheduled for surgery. The staff at laser surgery couldn't have been have nicer. They were very friendly and reassuring.

The staff on my ward was a mix. Two of the nurses were absolutely wonderful. While one might as well have been a robot. She never looked at or spoke to me. Just did her thing and left. Though she did comply with my one request of her, even when I thanked her, she made no acknowledgement of my existence.

However, the worst part of that visit was the ward doctor, who unilaterally decided I should no longer get the pain meds I'd been prescribed. Luckily, the night nurse advocated fiercely on my behalf. Though I did spend about three hours in a lot of pain, it could've been worse.

Overall, Parkview can be fantastic, or it can be hell. The staff can be amazing, but a few can leave much to be desired.

 7 years ago (31-01-2018)

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