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Reviews, get directions and contact details for Pennsylvania Housing Finance Agency (PHFA)

Pennsylvania Housing Finance Agency (PHFA)

About

PHFA is the Commonwealth of PA's leading provider of capital for affordable homes and apartments. Created to help enhance the quality and supply of affordable homes and apartments for older adults, persons of modest means, and persons with disabilities.

Story

The Pennsylvania Housing Finance Agency offers home purchase loans with competitive interest rates and lower fees that carry a fixed interest rate for 30 years. PHFA has assisted families and individuals achieve the American dream of homeownership by providing funding. Through its carefully managed mortgage programs and investments in multifamily housing developments, PHFA also promotes economic development across the state.

In addition to its major programs, the Agency conducts housing studies, promotes counseling and education for renters and homebuyers, encourages supportive services at apartments it has financed, administers rent subsidy contracts for the federal government, and acts as an advocate to promote the benefits of decent, affordable shelter for those who need it most.

PHFA programs and operations are funded primarily by the sale of securities, not by public tax dollars. PHFA is governed by a 14-member board.

Address: 211 N Front St, Harrisburg, PA 17101, USA
Phone: (855) 827-3466
State: Pennsylvania
City: Harrisburg
Zip Code: 17101


Opening Hours

Monday: 8:00 AM – 5:00 PM
Tuesday: 8:00 AM – 5:00 PM
Wednesday: 8:00 AM – 5:00 PM
Thursday: 8:00 AM – 5:00 PM
Friday: 8:00 AM – 5:00 PM
Saturday: Closed
Sunday: Closed

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Reviews
Unfortunately I have had a mortgage with this company for 10 years now and they have been absolutely terrible to deal with. Both times I went on maternity leave and fell behind on my mortgage (by 2-3 payments) they refused to take any payments from me, (I offered to at least pay on the interest) unless it was the full amount. They were SO rude to me via telephone every time they called. This most recent time I went on maternity lelave I knew that my son was coming early so I called to make arrangements knowing I'd be out on leave earlier than I had expected. They told me to complete an application for a Loan Modification Agreement. I immediately did so and the first time they said it was returned "incomplete," but could not tell me exactly what was missing. I again had to gather all the information for them (new bank statements, pay stubs, tax retunrs, etc) and after 60+ days (after already being turned into the credit bureau by them as "delinquent" mind you) I finally received a notice that I was denied. Their reason stated that I could afford my monthly payment if my spending was not "excessive." Who they are to determine whether or not my monthly household expenses are extensive is beyond me. I followed every single instruction given to me by them in an effort to do the right thing and make payment arrangements, yet I was harassed and treated like a criminal for the SECOND time by this agency. And why they are allowed to hound you daily by phone and email when a loan modification agreement has already been submitted is beyond me. Their best explanation was that they're "two different departments." I don't know any successful businesses that runs without communication among departments, so that might be somewhere they can start to fix their absolute mess of the way they operate. If I didn't plan on moving in the near future I would refinance immediately with another lender just to be done with this company. I've never experienced such awful customer service and non compassion in my 36 years on this Earth. Do yourself a favor and bank with ANYONE except them. Otherwise, I can guarantee that you that you'll be sorry.
7 years ago (02-09-2017)
Worst customer service ever!
7 years ago (26-09-2017)
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