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Pep Boys Auto Parts & Service

  1. Massachusetts
  2. Massachusetts Car Repair

Reviews, get directions and contact details for Pep Boys Auto Parts & Service

Story

Pep Boys retail and service location offering a wide range of parts, tires and accessories. From parts, tools and garage equipment to electronics and appearance products, it's all available instore or online. Auto repair services are available 7 days, 6 nights a week a week with ASE certified technicians. Tow-to-Pep service available. Go to pepboys.com for appointment scheduling and to shop online.

Address: 1848-1850 Revere Beach Pkwy, Everett, MA 02149, USA
Phone: (617) 545-1000
moc.syobpep@sutcatnoc
State: Massachusetts
City: Everett
Zip Code: 02149


Opening Hours

Monday: 7:30 AM – 8:00 PM
Tuesday: 7:30 AM – 8:00 PM
Wednesday: 7:30 AM – 8:00 PM
Thursday: 7:30 AM – 8:00 PM
Friday: 7:30 AM – 8:00 PM
Saturday: 7:30 AM – 8:00 PM
Sunday: 9:00 AM – 6:00 PM

Update Info
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Reviews
I’ve never seen slower service and below par customer service until stumbling here. Avoid at all costs. I was the first person in when their doors opened to get an oil change (7:30am).....4 hrs later I’m asking what’s taking so long. I come to find they didn’t even put the car to be looked at in the system. Are you serious? The guy who took my info said he forgot with a smirk on his face.... Other times they make mistakes or totally make things up. The wait time is a reflection of HQ being so far removed from knowing how incompetent their operation has become. This is a dinosaur of a company so avoid them and let it die out already.
7 years ago (05-03-2018)
Last time was there waited for almost two hours because I didn't make any appointment to check the light for tire pressure. This time made an appointment for the same issue the manage told me to wait for an hour even though I made an appointment because they are busy. After waited for over an hour I checked with the manager again they still busy I told him I gotta pick up my daughter from school This dude told me it's not a cheese burger that will be ready in two minutes. Let me ask you when you guys made the appointment was this a cheese burger shop ?? who is the one who gave me the appointment?? why you guys didn't think that before that you not making a cheese burger which will be done in two minutes. You should have given yourself enough time to book next appointment. & let me tell you with this attitude the way you talk to the customer I won't even hire you. learn some manners how to talk next time. Good Luck Pep Boys
7 years ago (01-12-2017)
They barely earned this one star. Honestly this was the worst experience I have ever had dealing with pepboys, and even customer service in general. I did everything I was supposed to, scheduled an appointment, explained the problems and waited patiently. Over four and a half hours later I left with half of what I asked for actually resolved and with less money in my pocket. I was more frustrated leaving than I was walking in that morning to deal with the issues with the car. They couldn't complete basic things like an oil change, checking tire pressure and tire rotation and changing a headlight, things they claim to be able to do in a reasonable amount of time. And when I told them they didn't actually do everything I asked them to check, (checking the tire pressure) although they charged me for it, they sent me to the back to get it fixed, upon which I waited for 20 minutes in the cold and then left out of sheer frustration and had to go somewhere else. I am trying to think of anything positive I got from this trip but honestly I just regret wasting half of my day there and getting ripped off. Never making that mistake again.
7 years ago (18-12-2017)
I needed my tire replaced but I was skeptical after I saw the bad reviews but all went ok the staff were very nice and helpful i waited about 2 hours but I was thankful to be back on the road would recommend
7 years ago (26-02-2018)
Been here for 3 hours waiting for diagnosis. Just got it and the filthiest ladies bathroom ever just causes questions about having work done here. The staff is professional and yes they are getting customers out of here. To give staff credit, yes, it is Sunday and I have a foreign car. Chrysler Crossfire?
7 years ago (28-01-2018)
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